Strategy & Operations Manager

Sword Health

7+ Years | Portugal (Remote) | Full Time | 6 months ago

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Job Summary

Sword Health is seeking a Strategy & Operations Manager to drive operational strategies, enhance efficiency, and improve member outcomes. The role involves leading complex problem-solving, owning departmental deliverables, and managing high-stakes programs. Responsibilities include headcount planning, influencing cross-functional teams, and improving operational workflows through data analysis. The ideal candidate will have 7+ years of experience in strategy, consulting, or operations in high-growth environments, with strong analytical, problem-solving, and leadership skills. Proficiency in SQL, Looker, and advanced spreadsheets is required. The position is based in Portugal and offers a stimulating, fast-paced environment with opportunities for career growth, competitive salary, and benefits.

Must Have

7+ years experience in strategy, consulting, or operations
Proficiency in SQL, Looker, and spreadsheets
Strong bias towards execution and hands-on approach
Critical-thinking, analytical, and communication skills
Proactive, self-start attitude for driving change
Strong leadership and mentoring ability
Success navigating ambiguity and managing stakeholders
Systems-thinking capability

Good to Have

Python proficiency

Perks & Benefits

Health, dental and vision insurance
Meal allowance
Equity shares
Remote work allowance
Flexible working hours
Work from home
Discretionary vacation
Snacks and beverages
English class

Job Description

Sword Health is on a mission to free two billion people from pain.

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $4 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact.

Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 1000+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.

What you'll be doing:

Drive Operational Strategy: Design and lead cross-functional operational strategies that enhance efficiency, scalability, and member outcomes across departments;
Lead Complex Problem Solving: Tackle high-impact, ambiguous challenges by identifying root causes, designing innovative solutions, and influencing decision-making at the leadership level;
Departmental Leadership: Take full ownership of team deliverables and performance; set priorities, mentor team members, and ensure alignment with departmental goals;
Program Ownership: Lead the execution of high-stakes programs or initiatives, managing resources, timelines, and stakeholder alignment to ensure measurable impact;
Capacity Planning: Own departmental headcount planning, driving cost optimization without compromising quality or growth;
Influence & Collaboration: Actively engage with stakeholders across Product, Clinical, and Commercial teams to shape strategic initiatives, align processes, and deliver unified outcomes;
Process Innovation: Leverage advanced data analysis to build frameworks, define metrics, and continuously improve operational workflows and strategic planning.

What you need to have:

7+ years of experience in strategy, consulting, or operations roles in high-growth environments;
Deep analytical and problem-solving skills, with proficiency in SQL, Looker, and advanced spreadsheets;
A strong bias towards execution, a hands-on approach and the ability to adapt quickly as priorities shift;
Sound critical-thinking, sharp analytical ability and clear communication and decision-making skills;
A proactive, self-start attitude that allows you to drive change independently;
Strong leadership presence and ability to mentor mid and junior level talent, fostering a high-performance culture;
Demonstrated success navigating ambiguity, managing multiple stakeholders, and executing under pressure with limited guidance;
A systems-thinker who can connect the dots between data, processes, people, and outcomes at a strategic level.

What we would love to see:

Phyton proficiency.

To ensure you feel good solving a big Human problem, we offer:

A stimulating, fast-paced environment with lots of room for creativity;
A bright future at a promising high-tech startup company;
Career development and growth, with a competitive salary;
The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
A flexible environment where you can control your hours (remotely) with unlimited vacation;
Access to our health and well-being program (digital therapist sessions);
Remote or Hybrid work policy: We have offices in Porto and Lisbon, so if you want to have face-to-face contact you can always work from there.

€48.64 - €76.44 a year

This range includes base, variable and equity.

These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.

Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Discretionary vacation

• Snacks and beverages

• English class

Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.