Pomeranian Voivodeship, Poland (On-site)

Student (Technical Support)

29 Minutes ago • All levels • $72,000 PA - $72,000 PA

IT & Infrastructure

Job Description

The Student CTAC role at Adtran involves supporting senior colleagues with lab setup and management, maintaining local servers, assisting with lab inventory and hardware rotation, and contributing to improvements and automation. The role also includes handling simple technical cases with customers. Candidates should be technical university students with a telecommunications background, fluent in English, and able to work at least 30 hours per week, demonstrating a desire for continuous learning and teamwork.

Must Have:

Supporting senior colleges with lab setup and management
Maintenance of local servers
Taking part in lab inventory and HW rotation to main warehouse
Working on improvements and automation
Handling of simple technical cases with customers
Student of technical university with a telecommunications and related profile
Fluent written and spoken English
Ability to work at least 30 hours per week
Desire and ability to gain new knowledge, experience in teamwork and interaction with external clients

Perks:

Long-term paid internship
Opportunities for personal development and building career path inside Adtran
Flexible working hours
Specialized training program – gaining knowledge about following products and technologies: DWDM, OTN, SDH, TCP/IP, Carrier Ethernet, Precision Time Protocol (IEEE 1588), Management systems based on SNMP/ REST, DCN (Data Communication Networks), SAN (Storage Area Networks)
Gym and exercise equipment at work
Access to various sport activities and events

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team-management

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principle

Welcome!

Our Growth is Creating Great Opportunities!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

Thanks for your interest in working on our team!

Principle duties and essential functions

The members of CTAC (Central Technical Assistance Center) are characterized by broad technical knowledge about all Adtran products and technologies as well as by close relationships with Adtran customers and very good understanding of their networks.

CTAC team members respond to technical issues reported by customers from all around the world, then cooperate with the customer reviewing logs, verifying performance monitoring data, validating configuration, replicating the behavior in locally available laboratory, taking advantage of a wide range of diagnostic methods with the aid of a product knowledge base and both own and colleagues experience.

The primary responsibility of the Student CTAC will be:

Supporting senior colleges with lab setup and management
Maintenance of local servers
Taking part in lab inventory and HW rotation to main warehouse
Working on improvements and automation
Handling of simple technical cases with customers

Knowledge, skills and experience required

Student of technical university with a telecommunications and related profile
Fluent written and spoken English
Ability to work at least 30 hours per week
Desire and ability to gain new knowledge, experience in teamwork and interaction with external clients

Compensation & Benefits

Long-term paid internship - 6,000PLN for full-time internship
Opportunities for personal development and building career path inside Adtran
Flexible working hours
Specialized training program – gaining knowledge about following products and technologies:
DWDM, OTN, SDH, TCP/IP, Carrier Ethernet, Precision Time Protocol (IEEE 1588)
Management systems based on SNMP/ REST
DCN (Data Communication Networks)
SAN (Storage Area Networks)
Gym and exercise equipment at work
Access to various sport activities and events