Support Specialist - Sports Science

We’re looking for a Sports Scientist Support Specialist to work directly with users, handling complex customer issues related to human performance. This role focuses on monitoring internal and external load variables using a combination of software and hardware within the WIMU advanced athlete monitoring ecosystem. Additionally, the specialist will be a key member in helping to increase customer product knowledge throughout the Latin America region, most specifically within Mexico, targeting high performing universities, national governing bodies, and professional sports organizations.

Must Have

• Higher education academic background in exercise, sports science or related fields
• Strong understanding of applied sport science in high-performance analysis
• Comfortable working within quick deadlines and available to travel as necessary
• Confident communication skills to explain solutions clearly
• Fluent in Spanish and English

Good to Have

• Possessing CPSS, CSCS or an equivalent certification
• Skilled in troubleshooting software and hardware issues, running diagnostics
• Ability to lead training plans and create educational content (workshops, webinars)
• Experience with elite sports teams, especially analyzing athlete performance data
• Prior experience in customer support

Perks & Benefits

• Flexible vacation time, company-wide holidays, meeting-free days, remote work options
• Autonomy and agency to try new ideas
• Resources and opportunities for professional development
• Tech stack and hardware for best work, whether remote or in office
• Employee Assistance Program, employee resource groups, fitness partner Peerfit
• Medical insurance (vision, dental, fertility healthcare, family forming benefits)
• 401(K) contribution match up to 4%

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

We’re looking for a Sports Scientist Support Specialist to work directly with users, handling complex customer issues related to human performance.

This role focuses on:

• Monitoring internal and external load variables. You’ll utilize a combination of software and hardware within the WIMU advanced athlete monitoring ecosystem.
• Improving product knowledge. You’ll be a key member in helping us increase our customers’ knowledge throughout our Latin America region, most specifically within Mexico (i.e., high performing universities, national governing bodies and professional sports organizations).

For this role, we’re currently considering candidates who live within a commuting distance of our coworking space in Mexico City (Colonia Juárez)

Must-Haves

• Academically qualified. You hold a higher education academic background in exercise, sports science or related fields.
• A field expert. You have a strong understanding of applied sport science in high-performance analysis, particularly in physical conditioning and wearable technologies.
• Adaptable. You’re comfortable working within quick deadlines and when needed, including some weekends. You’re available to travel as necessary.
• Communication skills. You confidently explain solutions with clarity and a human touch, ensuring technical issues are resolved or escalated when necessary.
• Multilingual. You speak Spanish and English fluently. (Any other languages are a plus.)

Nice-to-Haves

• Certifications. Possessing CPSS, CSCS or an equivalent certification would be a strong plus.
• A problem solver. You’re skilled in troubleshooting software and hardware issues, running diagnostics and providing effective resolutions.
• A tactful teacher. You can lead training plans and create educational content, including workshops and webinars, with a strong pedagogical approach that ensures a clear and effective knowledge transfer.
• Sporting experience. If you’ve worked with elite sports teams, especially in analyzing athlete performance data, that knowledge would serve you well in this role.
• Customer-focused. You bring prior experience in customer support.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation