Technical Account Manager - Middle

SOFTSWISS is seeking an experienced Technical Account Manager to support and manage client integrations on the SOFTSWISS Sportsbook Platform. This role involves ensuring smooth onboarding and ongoing operation, impacting client satisfaction and system stability by proactively identifying issues, coordinating with technical teams, and delivering timely, high-quality solutions. The ideal candidate will share SOFTSWISS's culture and values, contributing to the development of innovative software for online sports betting businesses.

Must Have

• Process and resolve client queries, acting as the first line of technical support
• Analyse client requirements and translate them into actionable tasks for the development team
• Maintain and monitor the technical infrastructure to ensure stability and uptime
• Collaborate closely with cross-functional teams to deliver complete, fully functional products to clients
• Communicate effectively with clients and internal stakeholders to track and manage feature requests or issues
• B2 level in English, B2/C1 level in Russian
• Solid understanding of API communication and reading log files
• Good command of HTML, CSS, and knowledge of web performance and SEO principles
• Basic knowledge of Quality Assurance practices and Figma
• Strong analytical, organizational, and communication skills

Good to Have

• Experience or knowledge of the iGaming/Sportsbook industry
• Confident use of browser DevTools for troubleshooting and diagnostic

Perks & Benefits

• Full-time remote work opportunities
• Flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training
• Internal workshops
• Participation in international professional conferences and corporate events

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced and accomplished professional who shares our culture and values

About Product:

SOFTSWISS Sportsbook Platform

The SOFTSWISS Sportsbook is a software platform designed for launching and managing a successful online sports betting business. The Sportsbook team’s goal is to develop truly innovative software that will make the process of creating and running a bookmaker website faster and easier for our clients. We are searching for driven individuals who are passionate about what they do and are ready to work on engaging tasks and exciting projects together.

Purpose of the role:

• You’ll support and manage client integrations to ensure smooth onboarding and ongoing operation across the SOFTSWISS Sportsbook Platform.
• Your work will impact client satisfaction and system stability by proactively identifying issues, coordinating with technical teams, and ensuring timely, high-quality solutions.

Key responsibilities:

• Process and resolve client queries, acting as the first line of technical support
• Analyse client requirements and translate them into actionable tasks for the development team
• Maintain and monitor the technical infrastructure to ensure stability and uptime
• Collaborate closely with cross-functional teams to deliver complete, fully functional products to clients
• Communicate effectively with clients and internal stakeholders to track and manage feature requests or issues

Required Experience:

• B2 level in English, B2/C1 level in Russian
• Solid understanding of API communication and reading log files
• Good command of HTML, CSS, and knowledge of web performance and SEO principles
• Basic knowledge of Quality Assurance practices and Figma
• Strong analytical, organizational, and communication skills

Nice to have:

• Experience or knowledge of the iGaming/Sportsbook industry
• Confident use of browser DevTools for troubleshooting and diagnostic

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

Learn more about our hiring process here_ – what to expect, how to prepare, and what makes SOFTSWISS different

Department

Sportsbook

Role

Technical Account Manager - Sportsbook

Locations

Poznań, Poland, Warszawa, Poland

Remote status

Fully Remote

Employment type

Full-time

Employment level

First /Mid-Level Officials