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Technical Customer Support – Banking

Ion

Chisinau, Moldova (Hybrid)

Technical Customer Support – Banking

2 Years ago • All levels • Customer Service

Job Summary

Job Description

Cedacri International, part of ION Group, is seeking a Technical Customer Support professional for their Banking division. This role involves customer service activities, including phone and written support, troubleshooting, and problem-solving within the scope of service. A key responsibility is ensuring customer satisfaction through mapping and checking. The company offers a 3-month paid training period, works with a young team, provides Italian language lessons, continuous learning, professional growth opportunities, and a permanent employment contract with a full social package.

Must have:

Customer support activities
Troubleshooting/problem solving
Mapping customer satisfaction
Last year college student (Economics, Finance)
Written & verbal Italian skills
Excellent Microsoft Office knowledge
Excellent communication & negotiation skills
Teamwork aptitude
Strong customer orientation

Good to have:

Knowledge of English language

Perks:

3 month paid training period
Working in a young team
Italian language lessons
Continuous learning
Professional growth opportunities
Permanent employment contract
Full social package

6 skills required

6 skills required for this role

Add these skills to join the top 1% applicants for this job

ms-office

team-management

communication

problem-solving

business-intelligence

microsoft-office

Job Details

About us:

Cedacri International is part of ION Group, a community of visionary innovators, dedicated to providing pioneering software and consultancy services to financial institutions, trading firms, central banks, governments, and corporations around the world. We strive to simplify the way people work. We do that by providing workflow and process automation software, as well as providing real-time data and business intelligence to help people make better decisions.

We are 13,000+ employees, 60+ global offices, and over 4,800+ customers worldwide.

Your role: Your duties and responsibilities

• Customer Service: customer support activities according to the areas within the scope of the service, specific phone/writing skills and functional technical skills.

• Help Desk: Customer service activities focused on customer management and troubleshooting/problem solving.

• Customer Satisfaction: checking and mapping of customer satisfaction.

Other duties

We might ask you to perform other tasks and duties as your role expands.

Your skills, experience, and qualifications required

- Students in the last year of College, University, Faculty of Economics, Finance or bachelor’s degree in Economics and Finance.

· Written & verbal Italian skills.

· Knowledge of English language is an added advantage.

· Excellent knowledge of the Microsoft Office

· Excellent communication and negotiation skills, aptitude for teamwork and strong customer orientation

What we offer:

· A 3 month long paid training period.

· Working in a young team.

· Italian languages lessons, continuous learning, professional growth opportunities.

· Permanent employment contract with full social package

Location:

Chisinau, Republic of Moldova

Important notes:

According to the Moldavan Law on Social Inclusion of People with Disabilities (no.60 from 30.03.2012) please note that candidates from the disability list will be given priority.

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About The Company

Ion

600 Active Jobs

We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.

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Technical Customer Support – Banking

Job Summary

Job Description

6 skills required

6 skills required for this role

Job Details

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