Greater Poland Voivodeship, Poland (Remote)

Technical Operations Manager – Junior

2 Months ago • All levels

Operations

Job Description

SOFTSWISS is seeking a Junior Technical Operations Manager to join their expanding team. The role involves handling technical operations requests related to transaction issues and payment methods, customizing new client payment methods on websites, and performing technical troubleshooting for transactions and payment systems. Responsibilities include maintaining the efficiency of payment systems, interacting with payment systems and related departments, and analyzing payment problem patterns for reporting. The ideal candidate will have experience in Operations Management or B2B technical support, knowledge of WEB architecture basics, and basic programming knowledge.

Good To Have:

Experience in Fintech/Payments industry
Understanding of Payment System
Knowledge of transactions flow
Experience with JIRA, Jenkins, Gitlab
Experience with monitoring systems (ELK)
Understanding of information/application security
Knowledge of SSH and access credentials

Must Have:

Handle technical operations requests
Customize new client payment methods
Technical troubleshooting of transactions
Maintain payment system efficiency
Interaction with payment systems
Analyze payment patterns and report
Interact with related departments
Experience in Operations Manager/B2B tech support
Knowledge of WEB architecture basics
Higher or incomplete higher education
Proficiency in English and Russian (Upper Intermediate)
Knowledge of basic programming concepts

Perks:

Full-time remote work
Flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons
Generous referral program
Training and internal workshops
Participation in international professional conferences
Corporate events

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Overview:

SOFTSWISS continues to expand the team and is looking for a Junior Technical Operations Manager. We need an accomplished professional who shares our culture and values.

Key responsibilities:

Handling technical operations requests from first line support about transactions issues and Payment Methods work
Roll out a customization of new Clients Customization Payment Methods on the Client’s website
Technical troubleshooting about transactions and Payment Methods
Maintaining the efficiency of payment systems
Interaction with payment systems
Analysis and identification of patterns in problems with payments with subsequent reporting
Interaction with related departments (2nd line, Finance, Account managers, B2C…)

Required Experience:

Experience as an Operations Manager, B2B technical support (2nd line)
Knowledge of the basics of WEB architecture
Higher or incomplete higher education, preference for graduates of technical universities
Proficiency in both English and Russian, with a minimum level of Upper Intermediate (B2)
Knowledge of the basics in programming (data types/basic operators/functions)

Nice to have:

Experience in Fintech, Payments industry
Understanding how the Payment System works
Knowledge about transactions flow
Experience with JIRA, Jenkins, Gitlab
Experience with monitoring systems (ELK)
Understanding of information and application security, SSH, and access credentials

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events