Technical Operations Manager – Junior

Overview:

SOFTSWISS continues to expand the team and is looking for a Junior Technical Operations Manager. We need an accomplished professional who shares our culture and values.

Key responsibilities:

• Handling technical operations requests from first line support about transactions issues and Payment Methods work 
• Roll out a customization of new Clients Customization Payment Methods on the Client’s website 
• Technical troubleshooting about transactions and Payment Methods 
• Maintaining the efficiency of payment systems 
• Interaction with payment systems 
• Analysis and identification of patterns in problems with payments with subsequent reporting 
• Interaction with related departments (2nd line, Finance, Account managers, B2C…)

Required Experience:

• Experience as an Operations Manager, B2B technical support (2nd line) 
• Knowledge of the basics of WEB architecture 
• Higher or incomplete higher education, preference for graduates of technical universities 
• Proficiency in both English and Russian, with a minimum level of Upper Intermediate (B2) 
• Knowledge of the basics in programming (data types/basic operators/functions)

Nice to have:

• Experience in Fintech, Payments industry 
• Understanding how the Payment System works 
• Knowledge about transactions flow 
• Experience with JIRA, Jenkins, Gitlab
• Experience with monitoring systems (ELK) 
• Understanding of information and application security, SSH, and access credentials

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events