Employee Experience Specialist - Senior

6 Minutes ago • 3-5 Years

Human Resource

Job Description

At SOFTSWISS, we seek an Employee Experience Specialist to transform the employee journey into a clear, measurable, and inspiring product. This role involves listening to the 'voice of the employee,' analyzing data from surveys and interviews, and using engagement and productivity metrics to identify friction points. The goal is to create a seamless employee experience from preboarding to farewell, enhancing productivity, engagement, and retention, thereby directly influencing key business results and culture.

Good To Have:

Experience in service design, CX/UX, or consulting.
Knowledge of HR-tech and engagement platforms.
Background in DEI, wellbeing, or recognition programs.
Russian language proficiency.

Must Have:

Run regular research: engagement surveys, pulse surveys, stay and etc.
Analyze engagement, retention, early attrition, time-to-productivity, and other EX metrics.
Map the employee journey (using service design and journey mapping methods) and identify friction points.
Build dashboards and visualizations (Google Sheets, BI tools, HR-tech platforms) and deliver insights to leaders.
Propose improvements and support implementation together with HRBP, Talent Development, and Internal Comms.
Ensure that initiatives are seamless and meaningful - no unnecessary HR “noise.”
3–5 years of experience in HR, employee experience, or engagement.
Solid background in research: survey design, interviews, data analysis.
Ability to turn insights into clear actions and practical solutions.
Excellent English (spoken and written).
Curiosity, empathy, and a service design mindset.

Perks:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.

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Overview:

At SOFTSWISS, we believe employee experience should be seamless, meaningful, and human. We’re looking for an Employee Experience Specialist to help our PX&C team turn the employee journey into a product: clear, measurable, and inspiring. From preboarding to farewell, your work will directly impact how quickly people reach productivity, how engaged they feel, and how long they choose to stay with us.

Purpose of the role:

You’ll be the one who listens to the “voice of the employee” and turns it into data, insights, and actions. Surveys, interviews, engagement and productivity metrics - these will be your core tools. The outcome: a seamless employee journey that helps people ramp up faster, stay longer, and feel more connected. Your work will directly influence key business results: retention, effectiveness, and culture.

Key responsibilities:

Run regular research: engagement surveys, pulse surveys, stay and etc.
Analyze engagement, retention, early attrition, time-to-productivity, and other EX metrics.
Map the employee journey (using service design and journey mapping methods) and identify friction points.
Build dashboards and visualizations (Google Sheets, BI tools, HR-tech platforms) and deliver insights to leaders.
Propose improvements and support implementation together with HRBP, Talent Development, and Internal Comms.
Ensure that initiatives are seamless and meaningful - no unnecessary HR “noise.”

Required Experience:

3–5 years of experience in HR, employee experience, or engagement.
Solid background in research: survey design, interviews, data analysis.
Ability to turn insights into clear actions and practical solutions.
Excellent English (spoken and written).
Curiosity, empathy, and a service design mindset.

Nice to have:

Experience in service design, CX/UX, or consulting.
Knowledge of HR-tech and engagement platforms.
Background in DEI, wellbeing, or recognition programs.
Russian language proficiency.

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.

Department

CHRO / HR Team

Role

Internal Communications Manager

Locations

Warszawa, Poland, Poznań, Poland, T'bilisi, Georgia

Remote status

Fully Remote

Employment type

Full-time

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