Technical Support Specialist

2 Months ago • All levels • Customer Service

Job Summary

Job Description

As a Technical Support Specialist, you will be the main point of contact for issues and questions about Motive. You will provide world-class assistance via calls and emails and also define Motive’s support processes. You will support in both Spanish and English. You will provide bilingual Spanish & English Email, Chat, and Voice Support, collect customer support requests and bugs, and relay findings to the product and engineering teams to address issues, and evaluate existing tools.
Must have:
  • Fluent in speaking Spanish and English (US)
  • Skilled in written communication (both Spanish and English)
  • Strong analytical skills
  • Excellent verbal and written communications skills

Job Details

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role: 

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both Spanish and English.

What You’ll Do: 

  • Provide bilingual Spanish & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during  Pacific Standard Time business hours
  • Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
  • System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What We’re Looking For: 

  • Bilingual: Fluent in speaking Spanish and English (US)
  • Skilled in written communication (both Spanish and English)
  • Natural instinct to empathize with users
  • Strong analytical skills
  • Excellent verbal and written communications skills
  • Native or bilingual spoken and written English skills
  • Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

#LI-Remote

Similar Jobs

GoMotive - Technical Support Specialist - Spanish

GoMotive

Pakistan (Remote)
2 Months ago
ElevenLabs - Customer Success - DACH

ElevenLabs

London, England, United Kingdom (Remote)
1 Week ago
Boomi  - Customer Success Manager

Boomi

United Kingdom (On-Site)
3 Weeks ago
Grab - Senior Application Support Specialist

Grab

Pasig, Metro Manila, Philippines (On-Site)
1 Month ago
Workato - Enterprise Customer Success Manager

Workato

New York, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Pakistan

Zones - Inside Solutions Architect - UC & Collaboration

Zones

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)
2 Weeks ago
Caramel tech studios - BI Quantitative Analyst

Caramel tech studios

Lahore, Punjab, Pakistan (On-Site)
2 Weeks ago
GoMotive - Commercial Account Executive, Expansion

GoMotive

Islamabad, Islamabad Capital Territory, Pakistan (Remote)
2 Months ago
GoMotive - Senior Technical Support Engineer

GoMotive

Pakistan (Remote)
1 Week ago
Fragg games - Senior Game Artist

Fragg games

Lahore, Punjab, Pakistan (On-Site)
2 Months ago
Mindstorm studios - Data Analyst

Mindstorm studios

Lahore, Punjab, Pakistan (On-Site)
1 Month ago
Mindbotix - Unity 3D Developer

Mindbotix

Lahore, Punjab, Pakistan (On-Site)
2 Months ago
GoMotive - SMB Account Executive - Outbound Sales

GoMotive

Islamabad, Islamabad Capital Territory, Pakistan (Remote)
2 Months ago
GoMotive - Software Engineer - Backend

GoMotive

Pakistan (Remote)
3 Months ago
GoMotive - Technical Support Engineer, Tracking & Telematics

GoMotive

Pakistan (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

London stock Exchange - Customer Success Manager

London stock Exchange

Jakarta, Indonesia (On-Site)
2 Months ago
HHA Exchange - Customer Success Manager

HHA Exchange

New York, New York, United States (On-Site)
2 Months ago
Workato - Customer Experience Analyst

Workato

Muntinlupa, Metro Manila, Philippines (On-Site)
3 Weeks ago
Dialpad AI - Customer Success Specialist

Dialpad AI

Pasig, Metro Manila, Philippines (Remote)
5 Days ago
Sporty - BR Customer Experience Lead

Sporty

São Paulo, State Of São Paulo, Brazil (On-Site)
1 Year ago
Veeam Software - Customer Success Representative, Named (Portuguese Required)

Veeam Software

Alpharetta, Georgia, United States (On-Site)
2 Months ago
Survay Monkey - Senior Customer Success Manager

Survay Monkey

Ottawa, Ontario, Canada (Hybrid)
3 Weeks ago
HHA Exchange - Customer Success Manager, Mid-Market

HHA Exchange

Minneapolis, Minnesota, United States (Hybrid)
1 Week ago
Diligent Corporation - Customer Success Manager II

Diligent Corporation

Vancouver, British Columbia, Canada (Hybrid)
1 Week ago
Artists Animation - Technical Lead / Support Technician

Artists Animation

Kelowna, British Columbia, Canada (Hybrid)
1 Year ago

Get notifed when new similar jobs are uploaded

About The Company

Pakistan (Remote)

United States (Remote)

Islamabad, Islamabad Capital Territory, Pakistan (Hybrid)

India (Remote)

Mexico City, Mexico (Remote)

United States (Remote)

View All Jobs

Get notified when new jobs are added by GoMotive

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug