VP, Account Management

Description

As a VP, Account Management - Wellness at Vi, you will be responsible for expanding and strengthening relationships with enterprise wellness clients. Your focus will be driving expansion revenue through Proof of Concept (POC) conversions, upsells, cross-sell opportunities, and renewals, ensuring Vi meets its Net Revenue Retention (NRR) goals.

You will be the primary commercial relationship owner for senior stakeholders at client accounts, including VP and C-suite executives. You will also collaborate closely with Vi’s Client Performance (CP) team to ensure execution aligns with commercial strategy. The ideal candidate has a deep understanding of the wellness industry, strong digital performance marketing expertise, and a strategic, consultative approach.

Key Responsibilities

• Own & Expand Client Relationships – Serve as the lead commercial partner for enterprise wellness clients, engaging directly with payers, providers, and other key stakeholders.
• Drive Revenue Growth – Convert 95% of POCs, secure upsells and cross-sells, and contribute to achieving an NRR of 110%+.
• Ensure Customer Retention & Success – Retain 95% of enterprise customers by delivering exceptional account management and strategic insights.
• Enterprise Contract Management – Independently manage renewals and expansions of $500K+ ARR contracts, ensuring long-term client partnerships.
• Strategic Leadership – Develop a playbook for commercial strategy within the wellness vertical, helping shape Vi’s go-to-market approach.
• Cross-Team Collaboration – Partner with the Client Performance (CP) team to ensure execution aligns with broader commercial goals and that internal priorities reflect client needs.
• Data-Driven Storytelling – Own the narrative with senior stakeholders, leveraging performance data to showcase the value Vi delivers.
• Player/Coach Mentality - Proven ability to lead a team and develop team members while owning and driving growth in your own accounts.

What We’re Looking For

• Enterprise Commercial Acumen – Proven ability to independently renew and expand contracts of $500K+ ARR, with incentives tied to expansion, upsell and renewal.
• Wellness Industry Expertise – Strong understanding of the wellness landscape is a nice to have.
• Strategic Marketing & Omnichannel Expertise – Proven ability to guide clients through complex performance marketing & omnichannel engagement strategies, with a strong understanding of patient acquisition dynamics; experience advising on CRM or call center integration is a plus.
• Consultative Approach – Ability to operate with a consultant mindset; experience in consulting is a plus.
• Stakeholder Engagement – Experience working directly with VP/C-level stakeholders at enterprise customers.
• High IQ & EQ – Strong ability to influence both internal and external teams.
• Startup DNA – Highly strategic, intelligent, creative, consultative, and entrepreneurial; able to operate in ambiguity.
• Problem-Solving Skills – Ability to navigate complex challenges with a solutions-driven mindset.

Why Join Vi?

At Vi, you’ll be part of a cutting-edge AI-driven company that’s transforming biopharma and wellness. You’ll have the opportunity to work with industry leaders, drive meaningful impact, and shape the future of precision-targeted engagement. If you’re a strategic thinker with a passion for growth and innovation, we’d love to hear from you.