Client Performance Manager (Engage)

1 Month ago • All levels

Project Management

Job Description

Vi is a market-leading Enterprise-AI platform for health, serving large health organizations to maximize acquisition, enrollment, engagement, retention, and health outcomes. The platform is backed by $125M+ in R&D, serving over 175 million members daily. Vi Engage, one of its product lines, is a data solution providing predictive and personalized CRM or Operational Triggers to decrease cost per enrollment and increase lifetime value.

Good To Have:

Strong understanding of the healthcare and/or pharmaceutical landscape
Prior experience working with CRM communication platforms

Must Have:

Own the strategy and execution for product performance to ensure Enterprise clients hit KPIs.
Drive strong performance across Proof of Concepts (POCs) leading to conversions.
Maintain optimal performance across long-term contracted clients.
Serve as the end-to-end quarterback across each account.
Connect Client Performance inputs to the internal R&D team.
Support the Account Manager and Clients externally.

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cross-functional

game-texts

data-science

Description

Vi is the market-leading Enterprise-AI platform for health, serving some of the world’s largest health organizations—from Fortune 500 healthcare providers to pharma and consumer brands—helping them maximize acquisition, enrollment, engagement, retention, and health outcomes. Vi’s platform is backed by $125M+ in R&D, serving over 175 million members daily and growing.

Vi offers three main product lines: Activate, Engage and Transform. Vi Engage is a productized data solution, outputting predictive and personalized CRM or Operational Triggers to drive decreased cost per enrollment and increased lifetime value.

Responsibilities

As a Client Performance Manager – Engage at Vi, you’ll be at the forefront of driving measurable impact—owning the strategy and execution behind product performance to ensure our Enterprise clients hit and exceed their KPIs.

Your focus will be driving strong performance across Proof of Concepts (POCs) to ultimately lead to conversions, as well as maintaining optimal performance across long-term contracted clients. You will be the “end to end” quarterback across each account, connecting Client Performance inputs to the internal R&D team, while supporting the Account Manager and Clients externally.

Requirements

Technical Data Skills – Comfort working with data and analytics platforms and engaging in technical conversations to guide experimentation, modeling logic, or algorithmic outputs tied to client performance goals.
Enterprise Client Management Expertise – Proven ability to facilitate performance-based partnerships, with demonstrated experience navigating complex needs and high-caliber outcomes in a fast-paced environment.
Data-Driven Problem Solver with Sharp Analytical Acumen – Strong analytical skills, with the ability to interpret sets of performance data, identify trends or anomalies, and proactively recommend interventions to improve client outcomes.
Cross-Functional Project Management – Demonstrated ability to serve as a strategic liaison between client-facing teams and technical teams (e.g., Data Science, Engineering), translating business goals into actionable product and data requirements.
Establish clear communication channels to convey deadlines, performance optimizations, and product needs, while proactively flagging areas for improvement and ensuring alignment across teams to drive optimal outcomes.
High IQ & EQ – Strong ability to influence internal teams, with an innate ability for effective collaboration, communication and project management.
Startup DNA – Highly strategic, intelligent, creative, and performance-driven; able to operate in ambiguity.
Advantages – Strong understanding of the healthcare and / or pharmaceutical landscape, as well as prior experience working with CRM communication platforms.