Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
OracleManagement Level
Senior AssociateJob Description & Summary
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients operate new capabilities, achieve operational efficiencies, and harness the power of technology.Role Summary
This is Managed Services position to provide functional expertise to troubleshoot production issues and test enhancements within Oracle Cloud R2R (Fixed Asset, Projects, General Ledger)
Preferred Skills
· ORACLE FINANCIALS IEXPENSE
· GENERAL ACCOUNTING
· GENERAL LEDGER
· FIXED ASSET
· PROJECTS
Role Description
The selected candidate will be responsible or providing support for our client, offering expertise in problem tracking, replication, troubleshooting, diagnosis and resolution of complicated and critical cases. The focus of this position is to provide customer service via phone and electronic means on a functional level and to ultimately drive complete and total resolution of each service incident. This position requires the individual to coordinate work with offshore team members in order to maximize overall team efficiency.
Role expectations include:
· 5+ years of experience with Oracle EBS Financials
· At least 2+ years of Oracle Cloud experience with emphasis on General Ledger, Fixed Asset, Projects.
· Provide timely resolution and communication of tickets in the production support queue
· Troubleshoot, isolate, resolve and report on production issues
· Determine the root cause of incidents and make recommendations for prevention in the future
· Ability to work independently with minimal direction
· Excellent verbal & written communication skills
· Good presentation skills to articulate ideas, options & solutions
· Demonstrated ability to work in team environment and collaborate with others
· Prior experience providing Functional customer support
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.
Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.