Administrative Coordinator, Operations - EMEA BU

McDonald's is one of the world's leading global foodservice retailers, with over 37,000 locations in 120 countries. More than 90% of McDonald's restaurants worldwide are owned and operated by independent local businesspeople. McDonald’s has successfully utilized the Developmental Licensee (DL) ownership structure for more than 30 years in regions throughout the world, including more than 80 individual countries with a portfolio of approximately 18,000 restaurants (around 43% of our total system restaurants). Today, the IDL segment is the unit growth engine of the McDonald’s system and has grown significantly in importance over recent years.

The Europe, Middle East & Africa Business Unit (EMEA) consists of 23 DL Partners across 35 diverse markets, covering 3,200 restaurants and $8 billion in sales.

It is an exciting time to join the McDonald’s IDL segment given the huge potential for growth opportunities existing across the markets!

The primary purpose of this role is to provide operational and administrative support to the EMEA Business Unit Operations team to ensure the effective execution of strategic initiatives and cross-market collaboration. This includes coordinating key meetings (virtual and in-person), training programs, and communication processes that drive operational excellence across EMEA markets. The role also supports the planning logistics of market visits, reporting activities, acting as a central point of contact between market operations teams and the EMEA Business Unit Operations.

What are my key responsibilities?

• Providing administrative support to the EMEA Business Unit Operations Lead (not limited to calendar management, travel/visa arrangements)
• Organizing the end-to-end process of the DL Business Review (input follow-ups, logistics, agenda, document filing, etc.)
• Market visit organization and logistics (travel and agenda coordination)
• Compile and structure quarterly communication updates
• Planning and support of regular virtual sessions – e.g., Quarterly Operations Leaders calls, forums, community calls 
• Support in organization, logistics, and coordination of EMEA Operations in-person meetings / summits
• Coordination and logistics for Next Generation DL training, setting-up onboarding meetings for new market MDs, Ops Leads, etc.
• Franchising for the Future training organization and logistics
• Collating and consolidating information for annual Global reports
• Point of contact between market Operations Leads and EMEA Business Unit Operations Team (regular communication, distribution of information)
• Handling confidential documents and communications with discretion.
• Expense reporting and invoice management
• Prepare reports, agendas, and presentations as needed

What Team will I be a part of?

The successful candidate will be a valuable part of the EMEA Business Unit Support team and the Operations teams, which support DL markets within the McDonald’s EMEA Business Unit.

Who are my customers?

Your key customers include EMEA Operations team members of the EMEA Business Unit Team.

The candidate we are looking for will need to have the following skills and be able to demonstrate the behaviors that are important in our McDonald’s culture:

• Excellent communication skills with the ability to communicate clearly and effectively across various levels of the organization, both verbally and in writing.
• High proficiency in Microsoft Excel, including pivot tables, formulas, charts, and data analysis. Experience developing and maintaining performance scorecards and dashboards to track key metrics.
• PowerPoint (PPT) expertise, skilled in creating professional and visually engaging presentations using Microsoft PowerPoint.
• Ability to communicate ideas, strategies, and reports effectively to internal and external stakeholders and senior management.
• Capable of presenting data-driven insights and collaborating with cross-functional teams.
• Capable of gathering, analyzing, and blending information from different sources and building these into persuasive arguments.
• Strong organizational and time-management skills

What qualifications are required?

• Bachelor’s degree in business administration preferred (or similar experience).
• 4-5 years minimum proven work experience in administration and coordination, ideally for a multi-site international operator.

What personal attributes will I bring?

• The Emotional Intelligence (EQ) - High self-awareness and the ability to regulate emotions in stressful situations.

• Cultural adaptability and resilience - Comfort with ambiguity, and rapid change in dynamic global environments, with the ability to manage challenging workloads and tight deadlines.
• Results-Oriented Mindset - Strong drive to meet and exceed expectations.
• Collaboration and Teamwork – good interpersonal skills, with a willingness to collaborate across departments, geographies, and time zones.
•  Ability to multitask and adapt in a fast-paced environment.
• High curiosity, able to identify challenges and priorities.

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”