Job Description
TVH is seeking a customer-focused and proactive Customer Care Advisor to be the primary point of contact for clients, delivering fast, personal, and high-quality service. Responsibilities include handling customer inquiries across multiple channels, accurately processing data, building strong relationships, identifying growth opportunities, and guiding customers on the e-commerce platform. The role also involves contributing ideas for process improvements and sharing insights with colleagues.
Good To Have:
- Previous customers' experience is a plus.
Must Have:
- Be the first line of support for customer questions, requests, and complaints via multiple channels.
- Accurately process customer data and documentation in our systems.
- Build strong relationships by actively thinking along with customers and spotting growth opportunities.
- Share customer insights with colleagues to support account planning.
- Attend fairs and events to strengthen customer connections.
- Guide customers in using our e-commerce platform effectively.
- Contribute ideas for process improvements and share knowledge with colleagues.
- Strong, customer oriented thinking and acting skills.
- Solution driven and persistent.
- Good organizational skills and able to set priorities.
- Teamplayer.
Perks:
- A competitive salary.
- A healthy work-life balance.
- Lots of support and an encouraging team of co-workers.
- An infectious ‘We Are One’ can-do mentality.
- A people-centric culture where your fitness and mental well-being matter.
- Hybrid work schedule: after the training period, you can work from home for 2 or 3 days per week.
- Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.
Are you customer-focused, proactive, and ready to be the first point of contact for our clients? At TVH, we’re looking for a Customer Care Advisor who delivers fast, personal, and high-quality service that makes customers feel truly supported.
Your role and responsibilities
- Be the first line of support for customer questions, requests, and complaints via multiple channels.
- Accurately process customer data and documentation in our systems.
- Build strong relationships by actively thinking along with customers and spotting growth opportunities.
- Share customer insights with colleagues to support account planning.
- Attend fairs and events to strengthen customer connections.
- Guide customers in using our e-commerce platform effectively.
- Contribute ideas for process improvements and share knowledge with colleagues.
How to succeed / Your profile
- You have strong, customer oriented thinking and acting skills. Previous customers' experience is a plus.
- You are solution driven and persistent.
- You have good organizational skills and you are able to set priorities.
- You are a teamplayer.
What's in it for you
- A competitive salary.
- A healthy work-life balance.
- Lots of support and an encouraging team of co-workers.
- An infectious ‘We Are One’ can-do mentality.
- A people-centric culture where your fitness and mental well-being matter.
- Hybrid work schedule: after the training period, you can work from home for 2 or 3 days per week.
- Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.
People are at our heart
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
About TVH
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
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