Customer Service Supervisor

Growe welcomes those who are excited to:

• Oversee daily operations, ensuring agent productivity and adherence to schedules;

• Work with agents to provide real-time support and constructive feedback on performance;

• Lead team meetings to share updates and reinforce training objectives;

• Address escalated customer issues and manage emergency ticket handling when required;

• Monitor customer interactions to maintain compliance with quality standards;

• Track performance metrics, such as response and resolution times, to ensure efficiency;

• Collaborate with other teams on projects aimed at improving support operations;

• Manage project timelines, deliverables, and outcomes to support organizational goals;

• Provide regular updates to senior management on support operations and project progress.

We need your professional experience:

• Proven experience in a leadership role within the gambling or customer support industry;

• Proficiency in customer support tools and technology;

• Analytical skills for data-driven strategic planning;

• Knowledge of industry regulations and best practices;

• Advanced knowledge of English.

We appreciate if you have those personal features:

• Excellent communication skills;

• Strong leadership and team management skills;

• Strong organizational and prioritization skills to meet deadlines;

• Ability to work effectively in a fast-paced environment and handle pressure;

• A collaborative mindset with excellent team-player abilities;

• Proactive problem-solving skills to address complex issues promptly.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.