Digital Archiving Solutions
Job Summary
Job Description
- Expertise in digital archiving for customer engagement.
- Experience with Enterprise Content Management (ECM) solutions.
- Ability to store and retrieve high volumes of communications.
- Knowledge of records management principles.
- Focus on customer self-service and reprints.
Job Details
The ECM that delivers the best customer experience
Digital archiving for customer engagement has specific needs that regular Enterprise Content Management (ECM) solutions struggle to meet. Digital archiving solutions need to reliably store and retrieve high volumes of auto-generated communications that businesses send to their customers, often on a monthly basis. Think of bills, statements, policy documents and more. These communications require storage for several reasons including records management, customer self-service, reprints and more. EngageOne™ Vault is a proven and trusted digital archive that is used by many of the world’s largest brands across financial services, insurance and other industries to streamline and deliver outstanding customer experience.
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