Global IT Support specialist

5 Minutes ago • All levels

IT & Infrastructure

Job Description

This role is crucial for keeping the company's technological infrastructure running smoothly. You'll be part of the IT team, collaborating with colleagues to ensure everyone has the digital tools they need. This involves quickly learning the systems, resolving user issues efficiently, and providing excellent customer service to internal clients (your fellow employees). Moving beyond troubleshooting, this could involve taking initiative on IT projects, automating tasks, or even specializing in a particular area like network security. You'll be a problem-solver, keeping everyone productive with seamless technology. Your work ensures smooth operations and helps the team achieve their goals. In essence, becoming an an IT specialist offers a chance to develop sought-after skills, make a real impact, and continuously solve problems – all while working as part of a supportive team!

Good To Have:

Experience supporting meeting rooms and Zoom conference rooms
Advanced knowledge of ticketing systems and workflows
Additional IT certifications (e.g., Microsoft, Apple, Cisco)

Must Have:

Provide technical support for both macOS and Windows computers
Work according to SLA’s and company IT policies
Manage your own ticket queue in our ticketing system
Maintain and update our knowledge base and internal IT resources
Deliver excellent customer support to employees worldwide
Strong problem-solving skills with technical issues and ability to learn new technologies
Hands-on experience with storage management
Familiarity with ITIL practices
Ability to work with and manage IT ticketing systems
Proficiency in both oral and written communication (English & Hebrew)
Experience working with both macOS and Windows environments

Perks:

Wide range of benefits designed to support employees' well-being and work-life balance

Add these skills to join the top 1% applicants for this job

problem-solving

data-structures

game-texts

macos

The opportunity

This role is crucial for keeping the company's technological infrastructure running smoothly. You'll be part of the IT team, collaborating with colleagues to ensure everyone has the digital tools they need. This involves quickly learning the systems, resolving user issues efficiently, and providing excellent customer service to internal clients (your fellow employees). Moving beyond troubleshooting, this could involve taking initiative on IT projects, automating tasks, or even specializing in a particular area like network security. You'll be a problem-solver, keeping everyone productive with seamless technology. Your work ensures smooth operations and helps the team achieve their goals. In essence, becoming an IT specialist offers a chance to develop sought-after skills, make a real impact, and continuously solve problems – all while working as part of a supportive team!

What you'll be doing

Provide technical support for both macOS and Windows computers.
Work according to SLA’s and company IT policies.
Manage your own ticket queue in our ticketing system.
Maintain and update our knowledge base and internal IT resources.
Deliver excellent customer support to employees worldwide.

What we're looking for

Strong problem-solving skills with technical issues and ability to learn new technologies.
Hands-on experience with storage management.
Familiarity with ITIL practices (certification is a plus).
Ability to work with and manage IT ticketing systems.
Proficiency in both oral and written communication (English & Hebrew).
Experience working with both macOS and Windows environments.
A strong “can do” attitude.