Global Payroll Lead - German Payroll Subject Matter Expert (SME)

5 Minutes ago • 5 Years +

Human Resource

Job Description

This role is for a Payroll Support Lead and Subject Matter Expert for Germany, joining a world-class Support team committed to helping customers. The successful candidate will become a product expert in Global Payroll and HR for the German market, design and set up support processes for Germany-specific payroll queries, and work cross-functionally with Support, Product, and Enablement. Responsibilities include documenting product behavior, identifying gaps, creating enablement material, monitoring support quality, and partnering with the Product Manager for Germany.

Must Have:

Become a product expert in Global Payroll and HR capabilities for the German market.
Design and set up support processes for Germany-specific payroll queries.
Work cross-functionally with Support, Product, and Enablement teams.
Document current product behavior and identify gaps in German payroll coverage.
Create enablement material to train support teams and improve ticket deflection.
Monitor and analyze support volume and quality for German payroll cases.
Partner with the Product Manager for Germany to align on customer needs and roadmap.
Stay up to date with German labor laws, tax legislation, statutory benefits, and end-of-year processes.
5+ years of hands-on experience in German payroll operations or support.
Deep understanding of BMF regulations, Minijobs, Church tax, Sick Pay, Vacation Pay, and payroll wage types.
Familiar with German tax and social contribution systems (e.g., Lohnsteuer, Rentenversicherung, Krankenversicherung).
Experience with payroll platforms (SAP HCM, DATEV, ADP, Sage, Personio, etc.).
Fluency in German and English.
Comfortable in fast-paced SaaS environments and working across distributed teams.

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About the role

We are building a world-class Support team - committed to helping customers realize the full potential of the product. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

This role will act as our Payroll Support Lead, SME for Germany.

What will you do?

Become a product expert in Global Payroll and HR capabilities for the German market.
Design and set up support processes for handling Germany-specific payroll queries, including:
Escalation paths, Internal knowledge base documentation, Case tagging and resolution workflows.
Work cross-functionally with Support, Product, and Enablement to ensure customer-facing teams can confidently support German payroll scenarios.
Document current product behavior and identify gaps in German payroll coverage, including:
Tax calculations, Social contributions (Sozialversicherung), Reporting obligations (e.g. ELSTER, DEÜV).
Create enablement material (FAQs, process guides, compliance explainers) to train support teams and improve ticket deflection.
Monitor and analyze support volume and quality for German payroll cases; share insights to improve support efficiency and product compliance.
Partner with the Product Manager for Germany to align on customer needs, compliance risks, and roadmap priorities.
Stay up to date with German labor laws, tax legislation, statutory benefits, and end-of-year processes.

What will make you successful?

5+ years of hands-on experience in German payroll operations or support.
Deep understanding of BMF regulations, Minijobs, Church tax, Sick Pay, Vacation Pay, and payroll wage types.
Familiar with German tax and social contribution systems (e.g., Lohnsteuer, Rentenversicherung, Krankenversicherung).
Experience with payroll platforms (SAP HCM, DATEV, ADP, Sage, Personio, etc.)..
Fluency in German and English.
Comfortable in fast-paced SaaS environments and working across distributed teams.