Guest Service Agent (Chinese Speaking)

Company Description

Minor Hotels owns, manages and operates a diverse portfolio of over 540+ hotels, resorts and branded residences across 56 countries. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands worldwide.

NH Maldives Kuda Rah Resort offers the perfect blend of relaxation and adventure. Lounge by the pool in your overwater villa, swim in our crystal-clear lagoon and enjoy signature treatments at our spa. Discover world-class dive sites, then unwind with delicious dining and chilled cocktails as the stars light up the night sky. Welcome to your island paradise.

Job Description

Please note that the duties and responsibilities outlined below are not exhaustive, as employees of NH Maldives Kuda Rah and Minor Hotels continually seek innovative ways to enhance guest experiences and support colleagues. The key responsibilities for this position encompass a variety of tasks aimed at ensuring exceptional service delivery and maintaining confidentiality.

• Anticipate and exceed guest needs in a helpful and attentive manner, representing the brand with the utmost knowledge and professionalism.
• Handle guest inquiries, complaints, and requests promptly and effectively, maintaining a high standard of service at all times.
• Provide accurate information about NH Hotels and Minor Hotels properties, including facilities, rates, and promotions, ensuring guests are well-informed.
• Maintain guest profiles and preferences, ensuring accuracy and confidentiality of information.
• Prepare and distribute daily event lists for guest arrivals and departures, coordinating with operational departments to ensure seamless service delivery.
• Organize and arrange activities for VVIPs and superior room categories, demonstrating proactive and innovative approaches to meet guest needs.
• Support and coordinate with guest service teams to ensure smooth daily operations, including training new team members as required.
• Process guest payments accurately and adhere to cash handling procedures, including completing shift drop reports and reconciling accounts.
• Liaise with other hotel departments to communicate guest requests and ensure timely follow-up and resolution of guest concerns.
• Maintain a clean and orderly work environment, promoting safety and adhering to company standards and procedures.
• Take personal responsibility for delivering exceptional guest service and upholding the highest standards of professionalism and integrity.
• Attend hotel events, daily briefings, and training sessions to enhance professional skills and contribute to the overall success of the team.
• Participate in the effective day-to-day operation at the Front Desk, ensuring a clean lobby area.
• Assist with luggage, and coordinate deliveries.
• Perform any other tasks assigned by supervisors to support the efficient operation of the hotel.
• Assist with the buggy transfers to our guests.
• Kuda Rah daily sheet to be update and sent to FOM for verifying.
• Trans Maldivian Airlines guest transfers timings to be check and tally with all arrivals and departures.
• Coordinate with the boat crew with the guest arrival & departure sectors.
• Arranging the cool box with the cold face towels and water for arriving guests.
• Prepare the manifest for the departures.
• Check daily room moves and coordinate with housekeeping and move the guests without any delays.

Qualifications

• Previous experience in a similar role (Minimum 2 Years) in a five-star resort
• Strong commercial/business acumen
• Experience with Front Office Systems
• Fluent in English both written and verbal
• Must possess effective time management skills
• Must have an optimistic approach to guide, counsel the employees in pressure.
• Must currently hold the role applying for
• Should have qualifications matching to position applying for
• Trackable references to support the role applied for

Additional Information

Always a Pleasure, Always Convenient, Always Trustworthy & Always Fulfilling