Senior Manager - Product and Operations, HNI Experiences
7 Months ago • 4-10 Years
Operations
Events
Job Description
As a Senior Manager - Product and Operations at DreamSetGo, you'll design and deliver innovative travel products for HNIs, ensuring seamless operational execution. Responsibilities include handling customer queries, converting business, offering premium customer service, prioritizing client requests, and managing travel reservations for individuals and groups. You'll also manage pre/post MICE group reporting, create itineraries, and oversee all stages of group execution. A deep understanding of luxury travel, international destinations, and vendor relations is crucial.
Must Have:
- Handle customer queries and planning itineraries
- Close business and provide premium service
- Offer relevant value propositions
- Prioritize and fulfill client requests
- Accurate and timely travel reservations
- Manage pre/post MICE group details
- Draft itineraries based on client requirements
- Handle overall group execution
About DreamSetGo:
DreamSetGo is a sports travel & experiences platform, from the house of Dream Sports which is a sports technology company with brands such as Dream11, and FanCode in its portfolio. DreamSetGo offers sporting events and player-interaction packages to die-hard fans. From match tickets to stadium tours, from flights to hotels, from VIP hospitality to city tours, from exclusive celebrity meet & greets to digital experiences, and much more; we curate the most fulfilling sports travel and experiences packages exclusively for popular sporting events around the world.
As a Senior Manager - Product and Operations, you will drive the development and delivery of innovative travel
products while ensuring seamless operational execution for high-net-worth individuals (HNI) and premium
groups. Your role combines product innovation with premium service delivery, ensuring DreamSetGo remains a
leader in luxury sports and experiential travel.
Your Responsibilities:
- Handle customer queries regarding Fares & Ticketing and planning customer travel itineraries.
- Close/convert business based on identified customer needs and provide premium customer service.
- Offer relevant Centurion/AmEx value added propositions using detailed knowledge of customer’s lifestyle choices.
- Prioritise & efficiently fulfil clients requests.
- Accurate & timely completion of travel reservations for HNI groups & individuals.
- To keep a mandate, follow up on the reporting of Pre & Post MICE Group details.
- To be able to draft itineraries based on clients requirements.
- To be able to handle overall execution across all the stages pre, during and post the group execution.
Qualifications:
- Knowledge of high-end, luxury travel & lifestyle products, services & value propositions
- Good knowledge of International destinations, suppliers, hotels and Sporting Events.
- Knowledge of Destination & Visa Rules.
- Good rapport with Consulates / International Airline / Hotels / Domestic & International hotel suppliers.
- Experience in managing airline vendor relations.
- Elementary Global Distribution System (GDS) skills.
- 4-10 years of experience in customer service, travel sales, hotel & concierge.
About Dream Sports:
Dream Sports is India’s leading sports technology company with 250 million users, housing brands such as Dream11, the world’s largest fantasy sports platform, FanCode, a premier sports content & commerce platform and DreamSetGo, a sports experiences platform.
Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’. Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ vision is to ‘Make Sports Better’ for fans through the confluence of sports and technology.
For more information: https://dreamsports.group/
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