HR Operations Specialist

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

 The HR Operations Specialist – Americas is responsible for supporting and executing core HR processes across the Americas region (U.S., Canada, and Latin America). This role plays a key part in ensuring HR operational excellence, data integrity, compliance with regional employment regulations, and seamless employee lifecycle administration. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, multi-cultural environment.

How will you make an impact?   

• Maintain accurate and timely employee data in the HRIS (ADP & Oracle), ensuring regional consistency and integrity. Support data audits and reporting needs.
• Coordinate and process onboarding, offboarding, promotions, job changes, and termination in alignment with internal policies and local regulations.
• Ensure adherence to local labor laws and company policies. Maintain employee files and HR documentation in accordance with regulatory and internal standards.
• Assist in documenting and enforcing global and local HR policies, procedures, and guidelines. Provide guidance to employees and managers as needed.
• Act as a point of contact for employees and managers in the Americas for general HR queries, providing a high level of customer service.
• Assist in creating the content for training sessions with HRBPs to help solidify understanding of operational processes.
• Participate in regional or global HR projects and continuous improvement initiatives, such as process automation, system upgrades, or policy harmonization
• Collaborate with internal teams and third-party vendors to successfully maintain employee satisfaction across the region.
• Assist employees with related inquiries and issue resolution. Other duties as needed.

Have you got what it takes? 

• 1-3 years of experience in HR operations or specialist roles, preferably in a regional or multinational environment.
• Strong working knowledge of HR processes and employment practices in the Americas (U.S. and/or LATAM experience preferred)  
• Excellent attention to detail with strong organizational and time management skills.
• Bilingual in English and Spanish or Portuguese preferred.
• Confidentiality and discretion required.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.