Quality Specialist

Company:

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Marsh

Description:

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Carpenter Marsh Fac has an exciting opportunity for the role of Quality Specialist, this position will be based in Bogotá, Colombia.

What's in it for you?

• A multinational company with a strong brand, committed to the comprehensive well-being of our employees, in an environment of flexibility regarding schedules, vacations, hybrid work (in-person-virtual) and local and global growth opportunities.

• Opportunity to interact with other business areas of Carpenter Marsh Fac to understand the full scope of the client relationship and service.

• Employee resource groups that provide access to leaders, relevant volunteering and mentoring opportunities, and interactions with counterparts in industry groups and client organizations.

• Generous benefits package.

We will count on you for:

• Analyze data and sample trends to identify interactions requiring immediate attention, mitigating operational risk, as well as minimizing the frequency and severity of E&Os.

• Provide a quarterly report of all findings, corrections, and areas needing improvement to the responsible department director. Also, offer useful ideas and recommendations through data analysis, providing training, meetings, and creating informative materials to maintain an educational procedure that helps in the preventive Quality Assurance process.

• Ensure that all assigned country teams follow implemented internal procedures, as well as local regulatory requirements.

• Standardization of data loading in the system at a regional level to obtain consistent data. As well as the reduction of errors affecting data quality.

• Anticipate the validation of banking data for new entities.

• Presentation of the Agreement on Contracting Conditions and the Global Disclosure Policy.

• Mediate the approval process for new or renewed TPPs. In addition to providing training on the matter, send alerts informing of TPPs that are about to expire.

• Pre-placement support - leverage space in local meetings with the business and operations team to anticipate issues that may impact our operation.

• Update training manuals and quality control processes - it is the team's responsibility to keep our material always updated with possible adjustments made during the year.

• Schedule training - update the training program, including topics that require recurring training.

• Special projects / Internal or external audits - QA will be selected to work on projects defined as priorities by our COO or by LCPA.

What you need to have:

• Professional in engineering, administration or related fields.

• Minimum 5 years of experience in quality, operations, processes, claims, customer service or related areas in the insurance, reinsurance or brokerage sector.

• Previous experience or knowledge of processes, metrics, functions, etc.

• Deep functional knowledge in customer service and quality standards.

• Knowledge of Office suite (Word, PowerPoint, Excel).

• Intermediate English level.

What makes you stand out:

• Dynamic and motivated professional with local and global relationship building skills.

• High orientation towards internal client management.

• Ability to communicate clearly, constructively, and professionally.

• Enthusiastic, responsible, persevering, and results-oriented person.

• Aptitude for teamwork and achieving institutional and professional goals.

• Discretion in handling classified documentation when required by the performance of the position.

• Strong analytical skills; capable of interpreting data, identifying trends, and proposing improvements.