Returns Specialist

Full-time | Returns Specialist - Claims Dept. | Location – 16355 South Lone Elm Olathe, KS 66062

Shift: Monday - Friday 7:00 am to 3:30pm

Hourly Pay: Starting at $20 an hour (based on experience)

The Returns Specialist is responsible for processing, inspecting, and organizing returned products to ensure they meet company and international quality standards. This role involves managing return authorizations, performing part inspections, processing credits, and maintaining the returns area. The Returns Specialist supports quality assurance by analyzing returns, addressing customer concerns, and assisting with corrective actions to maintain high levels of accuracy, efficiency, and customer satisfaction.

YOUR ROLE AND RESPONSIBILITIES

• Inspect and verify returned product and packaging condition to determine eligibility for restock and resale.
• Process credits as stated on Return Authorization paperwork in Link.
• Use Link to submit claims and/or action items to internal personnel.
• Identify and relabel mislabeled products using measurement tools.
• Handle, sort, and receive returns daily from UPS and FedEx.
• Log, stage, and prepare core returns for processing.
• Move processed returned products into Packaging areas for redistribution.
• Perform administrative duties including maintenance and organization of the returns area.
• Contribute to the Returns Department Balance Scorecard goals.
• Assist the Claims Department Manager with projects as required.

HOW TO SUCCEED / YOUR PROFILE

• 1+ years of experience working with product returns in a warehouse or distribution environment required.
• Experience with return authorizations and part inspections.
• Strong math skills with technical ability to use measurement tools such as tape measures and micrometers (preferred).
• Effective written and verbal communication and interpersonal skills.
• Proficiency in Google Workspace (Docs, Gmail, Sheets) and Microsoft Excel.
• Ability to work independently and collaboratively in a warehouse environment that may include exposure to heat and cold.
• Strong organizational skills with attention to detail and accuracy.

WHAT’S IN IT FOR YOU

You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.

We also offer:

• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

TVH is an Equal Opportunity Employer. TVH will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.