Senior Account Executive

Job Title: Senior Account Executive, Medical Communications/Medical Education

Location: Chester, Mancheste or London (Hybrid)

Springer Nature Group        

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

About Springer Health+ (SH) (part of the Springer Nature Group)

Springer Health+ is a leading global medical communications and education provider. Working in partnership with pharmaceutical companies and key opinion leaders. At Springer Health+, we see beyond the data – we see the people behind every breakthrough. We do more than help experts across the medical community keep up with science; we help them move it forward, making healthcare smarter and more human. 

Springer Health+ are looking for an enthusiastic Senior Account Executive, with sound experience in Medical Communications/Medical Education to join our busy and expanding team. If you have great attention to detail, love multitasking and are looking for a new challenge then we would like to hear from you.

We offer excellent opportunities for career progression with a focus on employee satisfaction and retention.

Job Role

Project Manage Designated Accounts and Projects

• Liaise with clients to obtain detailed briefs for projects with support from more senior team members where necessary

• Write up the brief for any assigned projects, verify details with lead account personnel and client (s)

• For complex projects, take part in brainstorming and project costing meetings under the direction of lead account personnel

• Develop project timelines for approval by lead account personnel

• For assigned projects, communicate the brief and timelines to the rest of the internal team (including team members from other departments) at a kick-off meeting, together with all other relevant information

• Liaise appropriately with all relevant departments, providing information that may assist them in their day-to-day work

• Drive the day-to-day project management of all assigned projects within an account and be the primary point of contact for the client

• Be the principal point of contact with specified external suppliers and define their roles. Inform them of, and enforce adherence to, the administration processes involved in working with SH (e.g. additional costs outside budget to be advised in writing prior to them being incurred, completion of timesheets, etc.)

• Comply with agreed standard operating procedures (SOPs) so that the team works in an effective manner

• Maintain status sheets in the preferred format and frequency for the client and lead internal and client status updates, where appropriate

• Keep complete project files that are easy for all parties to navigate

• Work closely with the rest of the team to set up new systems/processes, as required, to optimally manage the account(s)

• Under the direction of lead account personnel manage project risks and take corrective action e.g. arrange and/or attend commencement and closure meetings

• Participate in closure meetings so that lessons learnt during the implementation of the project are understood by the account team and corrective action by individuals is carried through

• Ensure, in conjunction with other account personnel, that information about team successes and advice on best practice is shared with other SH teams

• Follow up on any assigned actions from client meetings

Financial Management

• Work with lead account personnel to meet or exceed sales, revenue and profitability expectations within the assigned account(s)

• Project manage all assigned projects to agreed financial ratios and in line with project specifications

• Confirm/amend all sales on internal systems by the deadline dates

• Develop accurate budget proposals for assigned projects and be accountable for monitoring time and costs throughout project delivery and the reconciliation process, including milestone updates on a regular basis

• Accurately code supplier invoices for authorisation by lead account personnel

• Professionally manage any client concerns regarding costs for assigned projects with the support of lead account personnel

• Take corrective action if invoices are not paid with guidance from lead account personnel

• With direction from lead account personnel, accurately complete sales, project staging, revenue forecasts, financial spread sheets (confirmed and unconfirmed) and invoicing by the agreed monthly deadlines for assigned projects

• Ensure timely and accurate completion of timesheets

Organic Growth and Client Relationships

• Provide day-to-day management of projects delivering organic business growth within the designated account(s):

  • Have an understanding of the principles and processes underlying the various components of a strategic communications programme and how these fit into a product life-cycle

  • Drive the development of small accounts or individual assigned projects by recommending commercially relevant communication solutions and/or vehicles

  • Where possible, make recommendations to clients for new ideas and develop appropriate proposals for products and services that meet identified client needs

  • Proactively liaise with the client to negotiate and close proposals, either alone for specified projects and/or with the support of lead account personnel for more complex initiatives

• Develop effective working relationships with individual clients:

  • Develop an understanding of the client’s market, product profile, therapeutic area, competitors and trends and then apply this understanding when interacting with clients and developing proposals

  • Attend client meetings with lead account personnel and proactively lead agreed elements of meetings

  • Proactively follow-up any assigned actions from the client meetings

  • Proactively flag any issues to lead account personnel outlining business risk and making recommendations for action

  • Share best practice with client and internal teams

Skills, Experience, Qualifications: 

Essential

• 5 GCSEs (or equivalent) – including Maths and English 

• Account/project management experience within Medical Communications and/or Medical Education

• Meetings management experience, supporting the team

• Excellent spoken and written communication skills

• Fluent English (written and verbal)

• Good communicator including experience of direct Client contact, organised and proactive – a ‘client service provider’

• Efficient time keeping and project management skills and goo with people/internal and external clients

• Willing to work hard and learn new skills in this exciting industry

• Domestic and international travel as required

Desired

• Meetings management experience with on-site attendance

• Knowledge of the pharmaceutical industry

• Understanding of the drug development and communication process

• Understanding of sales, revenue and EBITDA

• A commercial qualification 

• Educated to degree level (life sciences, business or marketing preferred) 

#LI-RP1

Springer Nature is a Disability Confident Committed Employer and we encourage applications from candidates with disabilities. If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on +44 (0)207 014 4020 or by email emeacareers@springernature.com so we can make any necessary arrangements.   

At Springer Nature we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles. https://group.springernature.com/jp/group/taking-responsibility/diversity-equity-inclusion