Support Specialist

1 Month ago • All levels

About the job

Job Description

Provide technical support for mobile game players via email and respond to mobile store feedback. Must have strong communication skills, empathy, and the ability to resolve user issues.
Must have:
  • Communication Skills
  • Empathy
  • Trainability
  • Record Keeping
Good to have:
  • Interest in Games
Perks:
  • Work Remotely
  • Game Dev Community
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MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.

We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, HAWKED – and many more.

Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in the Netherlands, Cyprus, Armenia, UAE, Serbia, and Georgia.

Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.

What you’ll do:
  • Respond to mobile store feedback from players
  • Provide technical game support for players via email
  • Communicate with the team to resolve user issues
What you need to succeed:
  • Communication skills
  • High level of empathy
  • Trainability, appropriateness, knowledge of record keeping ethics
  • Punctuality, diligence, willingness to grow under close supervision of management and work in a team of professionals
Nice to have:
  • Interest in games
What we offer:
  • Work remotely from all around the world
  • Collaborative working atmosphere in an internal game dev community that unites more than 40 in-house and partner studios
  • A strong team of specialists across different areas — access unique expertise and professional knowledge
  • Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas
  • Create great games and win the hearts of players
  • Push the boundaries of the game industry and lead the way forward
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