Systems Engineer – Command Center

About This Role:

The Command Center team is a group of our Engineers that keep Comscore’s Products and Infrastructure running by tracking and resolving issues, supporting systems, and responding to client queries. We’re responsible for supporting the servers, cloud services, network, and storage devices across all of Comscore’s data centers and cloud environments, and responding to both internal and client queries 24/7.

The Command Center team is hiring a System Engineer – Command Center to provide 24x7 support. This role requires someone with strong technical and communications skills in order to be effective. This team will monitor and troubleshoot issues within the IT Infrastructure environment. These environments exist on-premise as well as in AWS and are a mixture of physical and virtual. This position will also be responsible for working with multiple teams globally to create support and escalation procedures based on the impact on the business.

What You’ll Do:

• Remote management and monitoring of 24 x 7 Command Center Operations
• Incident Management for all company-wide Major Incidents.
• Monitor the Data ingestion, Data Processing, and Delivery processes for all Comscore’s products.
• Provide L1 support for servers hosted on AWS and on-premises.
• Managing Grafana and Prometheus across clouds.
• Patch management for Windows and Linux servers, including SQL servers.
• Ability to work with SOPs.
• Troubleshoot, prioritize, and escalate issues to concerned technical teams.
• Ability to communicate severe issues.
• Provide on-call support with excellent English language communication skills, both verbally and in writing.
• User Management in LDAP.
• Experience and/or comfort with communicating with employees and clients around the world, primarily in the US, at all levels of the organization.
• Help in process improvement and documentation.

What You’ll Need:

• Bachelor’s Degree in Computer Science or a related field
• 2 to 4 years of infrastructure or Product operations experience.
• Excellent written and verbal communication skills.
• Experience in monitoring & Service management tools like Nagios, JIRA, and Pager Duty.
• Basic Experience working on AWS-related services like CloudWatch, Athena, S3, EMR, etc.
• Basic Experience in managing/administering observability tools like Grafana and Prometheus.
• Basic Experience in working with any Database and Query Language.
• Ability to automate different server admin tasks using PowerShell, Bash, etc.
• Experience in Microsoft-based server operating systems – 2012, 2016, 2019.
• Understanding of ITIL – Incident Management, Problem Management.
• Attention to detail.
• Ability to follow complex and detailed instructions
• Proactive problem-solving skills
• Certifications in the related field are a plus.

Benefits:

• Medical: Comscore offers a collective Private Medical Insurance scheme which is 100% covered by Comscore. The benefit is applicable to employees, an employee’s spouse, up to two children and parents.
• Pension: Provident Fund: Comscore bears both the employee and employer contribution.
• Time Off Annual Leave: Comscore offers market competitive annual leave of 26 Annual Leave Days (8 Casual and 18 Privilege), following local guidelines and practices.
• National Holidays and Festival Holidays: 10 Days.
• Sick Leave: 10 Days.
• Additional Leave: Paternity, Bereavement, Marriage, Maternity, Additional Pregnancy / Birth Related Leave
• Christmas / New Year Paid Leave, Comscore offers a week of Company paid leave over the Christmas / New Year period.
• Summer Hours: Comscore has a culture that rewards employees for their hard work. When you work hard, you need time to recharge and refresh. Early releases on Fridays are subject to manager approval.
• Internal Career Development Opportunities (minimum of 6 months tenure in the current position and in discussion with supervisors)
• Access to hundreds of professional e-learning courses, specifically created for Comscore
• Be creative: You don’t have to follow the norm to be successful – we encourage you to think outside the box. Our culture is built on encouraging innovative ideas, communication and joint success.
• Informal Work Atmosphere: We believe in getting the job done in a comfortable, casual environment!
• The ability to become a truly global engineer, with exposure to markets across the world. With more than 30 offices around the world, many Comscore teams work together across locations.