Technical Account Manager

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced and accomplished professional who shares our culture and values

About Product:

SOFTSWISS Sportsbook Platform
A sports betting platform that allows you to operate a sports betting business online

Learn More

Purpose of the role:

• You’ll support and manage client integrations to ensure smooth onboarding and ongoing operation across the SOFTSWISS Sportsbook Platform.
• Your work will impact client satisfaction and system stability by proactively identifying issues, coordinating with technical teams, and ensuring timely, high-quality solutions.

Key responsibilities:

• Process and resolve client queries, acting as the first line of technical support
• Analyse client requirements and translate them into actionable tasks for the development team
• Maintain and monitor the technical infrastructure to ensure stability and uptime
• Collaborate closely with cross-functional teams to deliver complete, fully functional products to clients
• Communicate effectively with clients and internal stakeholders to track and manage feature requests or issues

Requirements:

• B2 level in English, B2/C1 level in Portuguese
• Solid understanding of API communication and reading log files
• Good command of HTML, CSS, and knowledge of web performance and SEO principles
• Basic knowledge of Quality Assurance practices and Figma
• Strong analytical, organizational, and communication skills

Nice to have:

• Knowledge of Russian at B2 level 
• Experience or knowledge of the iGaming/Sportsbook industry
• Confident use of browser DevTools for troubleshooting and diagnostics

What we offer:

• Full-time work opportunities and flexible working hours
• An opportunity to work within a dynamic and creative team
• Involvement in exciting projects in a rapidly growing company
• Professional growth and development opportunities
• A collaborative environment where your input makes a difference
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our mission:

Changing the iGaming industry through technological innovation.