Training Administrator-Quality

Job Title

Training Administrator-Quality

Job Description

The Training Administrator is responsible for managing training assignment requests, independently creating/maintaining roles and curricula, LMS administration/support and resolving escalated learner and manager inquiries.

Your role:

• Will support compliance training assignments within the Learning Management System (Cornerstone), ensuring that all mandatory training is accurately assigned and tracked to meet regulatory requirements.
• Participates in the efficient Administration, operation and maintenance of the Learning Management System (LMS), performing regular system checks, updates, and troubleshooting to maintain optimal functionality.
• Creates and maintains standardized roles and curricula for compliance training programs, ensuring consistency and alignment with learning policies and objectives.
• Provides comprehensive support for learner and manager requests, addressing issues related to training assignments, access issues, progress tracking, and record updates promptly and accurately.
• Administers the assigned Quality Management System (QMS) and compliance training sessions, ensuring all relevant employees complete their training within the stipulated timeframes.
• Collaborates with local Business Process Owners and Content Owners to accurately configure and assign training requirements, ensuring alignment with learning needs and regulatory standards.
• Maintains up-to-date knowledge of LMS features and compliance training best practices, applying this knowledge to optimize training assignments and system configurations effectively.

You're the right fit if:

• You have a minimum of 2+ years’ experience in LMS/Training administration within a highly regulated industry (FDA/Medical Device preferred).
• You have proficiency in Cornerstone LMS administration (preferred), or strong MedTech-specific experience in a regulated environment if Cornerstone is not present.
• You’re experienced with ServiceNow (SNOW) and proficient in Excel, KPI reporting, and data analysis.
• You are detail-oriented, organized, and skilled in problem-solving/troubleshooting LMS or training-related challenges.
• You’re an effective communicator in professional-level English (speaking and writing), with the ability to interact confidently with learners, managers, and stakeholders.
• You’re naturally curious, motivated to grow your expertise in LMS administration, QMS, KPI reporting, and regulatory compliance, and thrive in a collaborative, continuous-learning environment.
• You have a minimum of an Associate's Degree in Business Administration, Data Science, Information Technology, Quality Management, or equivalent Bachelor’s degree desired.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Additional Information:

• Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Alajuela, Costa Rica.