Account Manager, Academic and Government

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and @SpringerNature.

Purpose of the role:

Actively engage in activities to achieve Budget (sales target). Aim to maintain the existing customer contracts and expand sales by adding new contracts and promoting and selling new products. Develop new prospects and acquire new contracts. While it is expected to pursue sales opportunities, the role also is expected to work as a team and support each other.

Key tasks:

• Manage relationships with academic and government institutions in Japan
• Conduct frequent domestic business travel (approximately once per month)
• Handle Springer Nature electronic products licensed to academic and government sectors, including e-journals, e-books, and databases
• Promote and support main products such as SRG Journals, NRG Journals, eBooks, Content on Demand, nature.com Complete, AdisInsight, SpringerMaterials, SpringerProtocols, Protocols.io, etc.
• Oversee account status and maintain accurate customer records
• Coordinate schedules, including arranging customer visit appointments
• Prepare visit materials and tailored sales proposals
• Conduct customer visits, lead negotiations, and deliver presentations
• Provide price quotations for both direct customers and agencies
• Process sales orders and manage data using Salesforce
• Follow up on agreement signing and contract completion
• Handle customer correspondence, including complaints and usage inquiries
• Participate in internal meetings and training sessions, such as sales meetings and product training

Routine tasks (Responsibilities):

• Schedule sharing (via Outlook)
• Create sales record (SalesForce)
• Opportunities/Pipeline management (SalesForce, Excel, etc.)
• Customer information management (SalesForce etc.)

Others:

• Cooperation with Account Support, Online Service, Marketing, and Product Specialists
• Demonstrate flexibility and a team-oriented mindset by supporting colleagues and resolving unforeseen challenges beyond individual sales responsibilities

Qualifications:

• University degree

Experience

• Experience in sales for institutions (e.g. academic, corporate, hospital) more than 3 years
• Might be desirable to be familiar with library business, scientific publication and database products industry

Skills

• Japanese: Fluent in spoken and written Japanese, with proficiency equivalent to native level for business communication, client interaction, and documentation
• English: Business-level proficiency required for internal communication and reporting

This position is based in our Tokyo office. We kindly ask that candidates have the legal right to work in Japan and are able to commute to the office.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion.

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities in Springer Nature please visit https://careers.springernature.com/