Account Manager Active Users (for racing game)

As an Account Manager Active Users at Gameloft Sofia, you will manage complex user-related cases affecting player experience for Disney Speedstorm. This involves analyzing issues, proposing solutions, and ensuring clear communication to players. You will collaborate with various internal teams to identify root causes, suggest improvements, and monitor user experience metrics, requiring a strong interest in racing games and efficient cross-departmental navigation.

Must Have

• Play the game extensively and maintain deep knowledge of its specifics.
• Analyze and investigate complex user cases, providing structured resolutions.
• Ensure accurate and consistent player-facing communications.
• Collaborate with production, QA, data, development, and design teams.
• Document recurring cases, resolutions, and best practices.
• Monitor user experience metrics and assist in developing corrective actions.
• Strong interest in racing games.
• Ability to navigate cross-departmental collaboration efficiently.

ABOUT YOU

As an Account Manager Active Users in Gameloft Sofia, you will oversee and coordinate complex user-related cases that impact the overall player experience for one of our projects – Disney Speedstorm. You will work closely with multiple internal teams to analyze issues, propose solutions, and ensure consistent and accurate communication is delivered to players through the appropriate channels. This role requires a strong interest in racing games and the ability to navigate cross-departmental collaboration efficiently.

Your Main Responsibilities

• Play the game as much as possible and constantly improve deep knowledge of its specifics
• Analyze and investigate complex user cases and provide clear, structured resolutions in coordination with internal teams
• Ensure that all player-facing communications are aligned, accurate, and consistent with company guidelines
• Collaborate with production, QA, data, development/programming and design teams to identify root causes of recurring issues and suggest improvements
• Maintain documentation of recurring cases, resolutions, and best practices
• Monitor key user experience metrics and assist in developing corrective actions when needed