Account Manager-Middle East

Metadome.ai is a global leader in revolutionizing immersive digital experiences with XR, AI, and GenAI for top brands, partnering with Fortune 500 companies like Stellantis and Lexus. As an Account Manager, you will build and maintain strong client relationships in the UAE market, understanding their needs, driving revenue growth through upselling and cross-selling, and ensuring client satisfaction by collaborating with internal teams. You will also negotiate contracts, provide account updates, and stay informed on market trends.

Must Have

• Develop and maintain relationships with key UAE-based clients, ensuring customer satisfaction and retention.
• Identify upselling and cross-selling opportunities, presenting customized solutions that add value to clients’ businesses.
• Negotiate contracts and agreements, ensuring compliance with company policies.
• Collaborate with sales, marketing, product, and customer success teams to address client needs.
• Provide regular account status updates, including sales forecasts, pipeline management, and client feedback.
• Stay informed about market trends, competitor offerings, and customer needs to provide valuable business insights.
• Ensure timely resolution of client issues and escalations, delivering high-quality customer service.
• 3+ years of experience in account management or client success, preferably in the Middle East market.
• Strong experience in managing multiple accounts and onboarding new clients.
• Proven ability to develop strategic roadmaps for efficient project delivery.
• Strong understanding of financial strategies and revenue growth tactics.
• Bachelor’s/Master’s degree in Sales, Marketing, or a related field.
• Excellent communication, multitasking, and time-management skills.

Good to Have

• Experience in handling clients from industries such as Automotive, Real Estate, Retail, or Fashion.

Perks & Benefits

• Medical insurance (Self + Spouse + Parents + Kids)
• Accidental insurance (Self)
• Employer's PF Contribution
• Gratuity: As per the Gratuity Act

About us

Metadome.ai is a global leader in revolutionizing immersive digital experiences with XR, AI, and GenAI for top brands. We are a group of experts, leaders, and innovators eager to deliver next-gen interactive solutions across web, app, and in-store, helping industries like automotive and fashion engage customers and drive conversions. Our culture is built on curiosity, creativity, and a shared commitment to delivering exceptional results and creating real business outcomes. With office presence in Gurgaon and Bangalore, we proudly partner with Fortune 500 brands such as Stellantis, Lexus, Mahindra, Tata, HUL, and more.

Role Description

As an Account Manager, you will be responsible for establishing and nurturing strong relationships with key clients in the UAE market. You will understand their business needs, drive revenue growth, and ensure a seamless client experience by collaborating with internal teams.

Responsibilities

Key Responsibilities:

1. Develop and maintain relationships with key UAE-based clients, ensuring customer satisfaction and retention.

2. Identify upselling and cross-selling opportunities, presenting customized solutions that add value to clients’ businesses.

3. Negotiate contracts and agreements, ensuring compliance with company policies. Collaborate with sales, marketing, product, and customer success teams to address client needs.

4. Provide regular account status updates, including sales forecasts, pipeline management, and client feedback.

5. Stay informed about market trends, competitor offerings, and customer needs to provide valuable business insights.

6. Participate in industry conferences, account review meetings, and training programs to enhance sales effectiveness.

7. Ensure timely resolution of client issues and escalations, delivering high-quality customer service.

Requirements

1. 3+ years of experience in account management or client success, preferably in the Middle East market.

2. Strong experience in managing multiple accounts and onboarding new clients.

3. Proven ability to develop strategic roadmaps for efficient project delivery.

4. Strong understanding of financial strategies and revenue growth tactics.

5. Bachelor’s/Master’s degree in Sales, Marketing, or a related field.

6. Excellent communication, multitasking, and time-management skills.

7. Experience in handling clients from industries such as Automotive, Real Estate, Retail, or Fashion is a plus

What we offer

Over and Above Benefits:

1. Medical insurance (Self + Spouse + Parents + Kids)

2. Accidental insurance (Self)

3. Employer's PF Contribution

4. Gratuity: As per the Gratuity Act