SEGULA Technologies, a global engineering group, is seeking an experienced After-Sales Service Planner (M/F) for its industrial sector. The role involves planning all after-sales service interventions in France, supervising client requests, ensuring reactive and rigorous handling of complaints, guaranteeing timely and effective interventions, and managing information feedback. The ideal candidate will have a minimum of 5 years of experience in a similar role, ideally in industrial or HVAC, with skills in stock management and emergency situation handling.

Must Have

• Plan all after-sales service interventions in France
• Supervise the reception and management of client requests in conjunction with the Client Relationship Center
• Guarantee reactive, rigorous, and quality processing of client complaints
• Ensure respect for deadlines and performance of interventions
• Ensure the traceability of all actions carried out (reserve lifts, claims, interventions, sending notices, etc.)
• Support teams in the planning and organization of interventions
• Ensure feedback after interventions (problems encountered, suggestions for improvement, client feedback)
• Minimum 5 years professional experience in a similar position
• Stock and supply management
• Ability to manage emergency situations

Good to Have

• Experience in the industrial and/or HVAC sector

Perks & Benefits

• Diversity, equity, and inclusion are at the heart of our HR policy
• Professions are open to everyone, regardless of gender, social and cultural origin, sexual orientation, religious beliefs, or disability

Company Description

Explore new horizons within a fast-growing global engineering group. At SEGULA Technologies, you will have the opportunity to work on exciting projects and shape the future within a company where innovation is inseparable from engineering. New mobilities, autonomous vehicles, the factory of the future, augmented reality... are the daily concerns of our 15,000 ingenious talents spread across more than 30 countries.

Whether you are a student, a recent graduate or experienced, an engineer or a project manager, you will find at SEGULA the opportunity that will give new meaning to your career. It's your turn, join us!

A leading player in the automotive sector, the Group offers cutting-edge solutions in design, conception, development and testing to support automotive manufacturers and equipment suppliers towards more ecological, safer, more autonomous and more connected mobility.

Near you or on the other side of the planet, you will find at SEGULA Technologies the opportunity that will give new meaning to your career!

Job Description

As part of the development of our activity in the industrial sector, we are looking for an experienced After-Sales Service Planner (M/F).

Your role will be to plan all after-sales service interventions in France.

In this position, your missions will consist of:

• Supervising the reception and management of client requests in conjunction with the Client Relationship Center,
• Guaranteeing reactive, rigorous, and quality processing of client complaints,
• Ensuring respect for deadlines and performance of interventions,
• Ensuring the traceability of all actions carried out (reserve lifts, claims, interventions, sending notices, etc.),
• Supporting teams in the planning and organization of interventions,
• Ensuring feedback after interventions (problems encountered, suggestions for improvement, client feedback).

Qualifications

We are looking for a candidate with the following skills:

• Minimum 5 years professional experience in a similar position, ideally in the industrial and/or HVAC sector,
• Stock and supply management,
• Ability to manage emergency situations.

Additional Information

At SEGULA Technologies, diversity, equity, and inclusion are at the heart of our HR policy. Our professions are open to everyone, regardless of gender, social and cultural origin, sexual orientation, religious beliefs, or disability, whatever its nature.