Area Sales Support Supervisor

1 Day ago • 3 Years +

Job Summary

Job Description

The Area Sales Support Supervisor will play a crucial role in supporting the Sales team in Area South Sumatra. This involves ensuring the smooth operation of the merchant department and enhancing merchant satisfaction and sales. Responsibilities include coordinating merchant sales activities, addressing inquiries, maintaining records, and fostering relationships to drive sales effectiveness and organizational success. The role requires implementing sales support procedures, monitoring team performance, addressing inquiries promptly, coordinating sales processes, executing GoFood onboarding, understanding KYC follow-up reasons, collaborating with other departments, and assisting in the development of sales policies. The position is based in Makassar and requires close collaboration with the Sales team and other teams.

Must have:

Bachelor's degree in Business Administration or related field
Minimum of 3 years of experience in sales support or related roles
Strong customer/merchant partner focus and project management skills
Data reporting skills, proficiency in Bahasa Indonesia and English preferred
Strong analytical and problem-solving abilities
Detail and deadline oriented
Strong stakeholder management and cross-functional collaboration
Ability to adapt in a fast-changing environment

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

cross-functional-collaboration

account-management

cross-functional

talent-acquisition

team-management

Job Details

About The Role

You will play a pivotal role in supporting the Sales team in Area South Sumatra, ensuring the smooth operation of the merchant department, and enhancing merchant satisfaction & sales. This individual is responsible for coordinating merchant sales activities, addressing merchant inquiries, maintaining merchant sales records, and fostering relationships with key stakeholders to drive sales effectiveness and organizational success.

What You Will Do

Develop and implement procedures for effective sales support administration;

Monitor and analyze sales support team performance to identify areas for improvement and implement strategies to increase efficiency;

Ensure all sales inquiries and issues are addressed promptly and accurately, with a focus on improving merchant satisfaction & topline sales metrics;

Coordinate with the merchant sales team to streamline sales processes and remove obstacles in the sales cycle;

Execute GoFood onboarding timely & ensure that there is no backlog: 1. P2 claim to P1; 2. Virgin corporate onboarding from webform; 3. Re-submit documents to KYC right away whenever there is an entry

Able to understand KYC follow up reasons based on FAQ and able to know when to escalate

Collaborate with other departments to ensure sales and marketing strategies are aligned and support the overall goals of the organization;

Assist in the development and implementation of sales policies and practices that drive sales effectiveness.

What You Will Need

Bachelor's degree in Business Administration, Marketing, or a related field;

Minimum of 3 years of experience in sales support, account management, customer service, sales-marketing administration related or a supervisory role within a sales-focused organization;

Strong customer/merchant partner focus and project management skills preferred;

Has data reporting skills, preferred both Bahasa Indonesia and English;

Strong analytical and problem-solving abilities by utilizing e.g. Google Sheet, etc;

Detail and deadline oriented;

Strong stakeholder management and cross-functional collaboration;

Able to adapt in a fast-changed environment.

About The Team

This position will be based in Makassar and work closely with the Sales team who manage Kalimantan. But no limit interaction with other streams team such as Operations and Consumer Engagement and in wider with Region Emerging Market team.