Area Sales Support Supervisor

1 Year ago • 3 Years +

Job Summary

Job Description

The Area Sales Support Supervisor will support the Sales team in South Sumatra by ensuring smooth operation of the merchant department and enhancing merchant satisfaction & sales. Responsibilities include coordinating merchant sales activities, addressing inquiries, maintaining records, and fostering relationships to drive sales effectiveness. The role also involves implementing procedures, analyzing team performance, ensuring timely GoFood onboarding, and collaborating with other departments to align sales strategies. The candidate will also assist in developing and implementing sales policies and practices.
Must have:
  • Bachelor's degree in a related field.
  • Minimum 3 years of sales support experience.
  • Strong customer/merchant focus preferred.
  • Data reporting skills (Bahasa Indonesia and English preferred).
  • Strong analytical and problem-solving abilities.
  • Detail and deadline-oriented.
  • Strong stakeholder management skills.
  • Able to adapt in a fast-changing environment.

Job Details

About The Role

You will play a pivotal role in supporting the Sales team in Area South Sumatra, ensuring the smooth operation of the merchant department, and enhancing merchant satisfaction & sales. This individual is responsible for coordinating merchant sales activities, addressing merchant inquiries, maintaining merchant sales records, and fostering relationships with key stakeholders to drive sales effectiveness and organizational success.
What You Will Do
  • Develop and implement procedures for effective sales support administration;
  • Monitor and analyze sales support team performance to identify areas for improvement and implement strategies to increase efficiency;
  • Ensure all sales inquiries and issues are addressed promptly and accurately, with a focus on improving merchant satisfaction & topline sales metrics;
  • Coordinate with the merchant sales team to streamline sales processes and remove obstacles in the sales cycle;
  • Execute GoFood onboarding timely & ensure that there is no backlog: 1. P2 claim to P1; 2. Virgin corporate onboarding from webform; 3. Re-submit documents to KYC right away whenever there is an entry
  • Able to understand KYC follow up reasons based on FAQ and able to know when to escalate
  • Collaborate with other departments to ensure sales and marketing strategies are aligned and support the overall goals of the organization;
  • Assist in the development and implementation of sales policies and practices that drive sales effectiveness.
  • What You Will Need
  • Bachelor's degree in Business Administration, Marketing, or a related field;
  • Minimum of 3 years of experience in sales support, account management, customer service, sales-marketing administration related or a supervisory role within a sales-focused organization;
  • Strong customer/merchant partner focus and project management skills preferred;
  • Has data reporting skills, preferred both Bahasa Indonesia and English;
  • Strong analytical and problem-solving abilities by utilizing e.g. Google Sheet, etc;
  • Detail and deadline oriented;
  • Strong stakeholder management and cross-functional collaboration;
  • Able to adapt in a fast-changed environment.
  • About The Team

    This position will be based in Makassar and work closely with the Sales team who manage Kalimantan. But no limit interaction with other streams team such as Operations and Consumer Engagement and in wider with Region Emerging Market team.

    Similar Jobs

    NewGlobe - Product Manager

    NewGlobe

    Lagos, Lagos, Nigeria (On-Site)
    1 Week ago
    Google - Senior Growth Manager, AppDev Hybrid Program

    Google

    Mountain View, California, United States (On-Site)
    3 Weeks ago
    Riot Games - Senior Data Scientist

    Riot Games

    Singapore (On-Site)
    1 Week ago
    Falcon X - Senior Counsel, CFTC Registered Swap Dealer

    Falcon X

    New York, New York, United States (On-Site)
    1 Week ago
    MIQ Digital - Senior Manager, Global Strategy & Partnership, Advanced TV

    MIQ Digital

    New York, New York, United States (Hybrid)
    1 Week ago

    Get notifed when new similar jobs are uploaded

    Similar Skill Jobs

    SailPoint - Senior Strategic Partner Enablement Manager

    SailPoint

    Austin, Texas, United States (On-Site)
    1 Week ago
    Razer - Senior Channel & Merchant Success Specialist

    Razer

    Shah Alam, Selangor, Malaysia (On-Site)
    7 Months ago
    Exploding Kittens,  Inc  - Senior Paid Social Manager

    Exploding Kittens, Inc

    Los Angeles, California, United States (Hybrid)
    4 Months ago
    ByteDance - Technical Project Manager - Server Planning and Delivery

    ByteDance

    Singapore (On-Site)
    1 Week ago
    Eventbrite - Sr. Director, Head of Brand

    Eventbrite

    (Remote)
    1 Week ago
    Wargaming - Tactical Sourcing Supervisor

    Wargaming

    Prague, Prague, Czechia (Hybrid)
    2 Months ago
    Shapeshifter Games - UI Engineer

    Shapeshifter Games

    (Remote)
    3 Months ago
    Circles - Senior Product Analyst

    Circles

    Bengaluru, Karnataka, India (On-Site)
    6 Months ago
    Meta - AI Research Scientist, Language - Generative AI

    Meta

    Bellevue, Washington, United States (On-Site)
    6 Months ago
    Google - Senior Deal Strategy and Operations Associate, Global Partnerships

    Google

    Buenos Aires, Buenos Aires, Argentina (On-Site)
    2 Weeks ago

    Get notifed when new similar jobs are uploaded

    Jobs in South Sumatra, Indonesia

    NinjaVan - Field Sales Executive Jakarta (Talent Pool)

    NinjaVan

    Jakarta, Jakarta, Indonesia (On-Site)
    7 Months ago
    GoTo Group - Software Engineer (Backend) - Consumer Payments

    GoTo Group

    Jakarta, Jakarta, Indonesia (On-Site)
    6 Months ago
    GoTo Group - Software Engineer (iOS) - Money Management

    GoTo Group

    Jakarta, Jakarta, Indonesia (On-Site)
    6 Months ago
    ByteDance - Field Marketing Representative - BytePlus (Malaysia & Indonesia)

    ByteDance

    Jakarta, Jakarta, Indonesia (On-Site)
    5 Months ago
    ByteDance - Datacenter Engineering (Facilities Management) - Infrastructure Engineering

    ByteDance

    Jakarta, Jakarta, Indonesia (On-Site)
    1 Month ago
    GoTo Group - Sales Support Manager

    GoTo Group

    Jakarta, Jakarta, Indonesia (On-Site)
    6 Months ago
    NinjaVan - Field Sales Executive Jawa Tengah (Talent Pool)

    NinjaVan

    Surakarta, Central Java, Indonesia (On-Site)
    7 Months ago
    Triple Dot Studios - Senior Data Analyst

    Triple Dot Studios

    Jakarta, Indonesia (Hybrid)
    2 Months ago
    Triple Dot Studios - Senior Unity Software Engineer

    Triple Dot Studios

    Jakarta, Indonesia (Hybrid)
    4 Months ago
    ByteDance - Content Designer - Global Payment

    ByteDance

    Jakarta, Jakarta, Indonesia (On-Site)
    1 Month ago

    Get notifed when new similar jobs are uploaded

    Similar Category Jobs

    Looks like we're out of matches

    Set up an alert and we'll send you similar jobs the moment they appear!

    About The Company

    Jakarta, Indonesia (On-Site)

    Jakarta, Indonesia (On-Site)

    Jakarta, Indonesia (On-Site)

    Jakarta, Indonesia (On-Site)

    Malang, East Java, Indonesia (On-Site)

    West Java, Indonesia (On-Site)

    Jakarta, Indonesia (On-Site)

    South Sumatra, Indonesia (On-Site)

    View All Jobs

    Get notified when new jobs are added by Gojek

    Level Up Your Career in Game Development!

    Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

    Job Common Plug