Area Sales Support Supervisor

1 Year ago • 3 Years +

Job Summary

Job Description

The Area Sales Support Supervisor will support the Sales team in South Sumatra by ensuring smooth operation of the merchant department and enhancing merchant satisfaction & sales. Responsibilities include coordinating merchant sales activities, addressing inquiries, maintaining records, and fostering relationships to drive sales effectiveness. The role also involves implementing procedures, analyzing team performance, ensuring timely GoFood onboarding, and collaborating with other departments to align sales strategies. The candidate will also assist in developing and implementing sales policies and practices.

Must have:

Bachelor's degree in a related field.
Minimum 3 years of sales support experience.
Strong customer/merchant focus preferred.
Data reporting skills (Bahasa Indonesia and English preferred).
Strong analytical and problem-solving abilities.
Detail and deadline-oriented.
Strong stakeholder management skills.
Able to adapt in a fast-changing environment.

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

cross-functional-collaboration

account-management

cross-functional

talent-acquisition

team-management

Job Details

About The Role

You will play a pivotal role in supporting the Sales team in Area South Sumatra, ensuring the smooth operation of the merchant department, and enhancing merchant satisfaction & sales. This individual is responsible for coordinating merchant sales activities, addressing merchant inquiries, maintaining merchant sales records, and fostering relationships with key stakeholders to drive sales effectiveness and organizational success.

What You Will Do

Develop and implement procedures for effective sales support administration;

Monitor and analyze sales support team performance to identify areas for improvement and implement strategies to increase efficiency;

Ensure all sales inquiries and issues are addressed promptly and accurately, with a focus on improving merchant satisfaction & topline sales metrics;

Coordinate with the merchant sales team to streamline sales processes and remove obstacles in the sales cycle;

Execute GoFood onboarding timely & ensure that there is no backlog: 1. P2 claim to P1; 2. Virgin corporate onboarding from webform; 3. Re-submit documents to KYC right away whenever there is an entry

Able to understand KYC follow up reasons based on FAQ and able to know when to escalate

Collaborate with other departments to ensure sales and marketing strategies are aligned and support the overall goals of the organization;

Assist in the development and implementation of sales policies and practices that drive sales effectiveness.

What You Will Need

Bachelor's degree in Business Administration, Marketing, or a related field;

Minimum of 3 years of experience in sales support, account management, customer service, sales-marketing administration related or a supervisory role within a sales-focused organization;

Strong customer/merchant partner focus and project management skills preferred;

Has data reporting skills, preferred both Bahasa Indonesia and English;

Strong analytical and problem-solving abilities by utilizing e.g. Google Sheet, etc;

Detail and deadline oriented;

Strong stakeholder management and cross-functional collaboration;

Able to adapt in a fast-changed environment.

About The Team

This position will be based in Makassar and work closely with the Sales team who manage Kalimantan. But no limit interaction with other streams team such as Operations and Consumer Engagement and in wider with Region Emerging Market team.