Associate Cash Collections

Company description

Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Overview

The Associate Cash Collector will be responsible for the timely collection of all outstanding invoices within an assigned portfolio. This role acts as a liaison between clients and internal finance teams, ensuring effective communication and issue resolution. The position requires frequent interaction with clients, billing teams, and NA brand agencies to achieve individual and departmental collection targets and maintain optimal customer experience.

Responsibilities

Collections & Account Management

• Collect past due client invoices, ensuring minimal Days Sales Outstanding (DSO) and overdue balances.
• Reconcile accounts to minimize credits and payments on account.
• Monitor and document collection status, including promises to pay and delinquent accounts.
• Notify management of bad debts, write-offs, or uncollectable balances.
• Design and manage special payment plans for clients with overdue accounts.
• Support the A/R collections team to achieve departmental goals**.

Reporting & Analysis

• Prepare weekly collection status reports for management.
• Develop statistical reports on aged accounts and apply independent judgment in significant matters.
• Provide regular and ad hoc reporting and payment scenario analyses to the Collections Manager.

Investigation & Resolution

• Investigate account history to understand billing arrangements and their impact on collections.
• Collaborate with brands and account management teams to resolve collection issues promptly.
• Identify and escalate issues requiring further research.

Cross-functional Collaboration

• Foster strong working relationships between collections, billing, and brand account finance teams.
• Partner with supervisors and other departments to improve debt recovery and manage fraud and credit screening.

Compliance & Policy Adherence

• Stay up to date with company policies, procedures, and systems.
• Maintain familiarity with US debt collection laws, such as the FDCPA.

Other Duties

• Perform additional tasks as assigned by the Collections Supervisor or Manager.

Internal Interactions:

• Costa Rica Shared Service Center staff, USA Treasury Department personnel, managers, supervisors, analysts, and upper management.

External Interactions:

• Agency personnel and final clients.

Qualifications

• Bachelor’s degree in finance, Accounting, Business, or related field.
• Excellent knowledge of financial analysis and accounting principles.
• Minimum 3 years of experience in a similar collections’ role.
• Familiarity with US debt collection laws is a plus.
• Proficiency in English is required.