Associate, Driver Communication Management

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

You will be a member of the Driver operations and Community team which is one the primary functions of managing supply over 100K across the country. We have taken care of our drivers since day one and ensure "Best in class Driver platform experience". Work here is inter-disciplinary – a combination of strategy initiative, data analyzing and operation.

Get to Know the Role

As part of the Driver Operations and Community team, you'll help shape the experience of over 100,000 drivers nationwide. Our mission is to ensure that drivers receive the best-in-class platform experience and communication is at the heart of that. You will offer a dynamic blend of strategy, data, and operations, giving you hands-on exposure to end-to-end campaign execution.

You'll create and drive content strategies across several platforms including websites, blogs, in-app, and social media to meet our goals such as increasing traffic or product adoption. From developing communications to managing campaigns, you'll work with design, marketing, and operations teams to ensure that every message is clear, and impactful. You will report to Senior Manager, Driver Management and work on site

The Critical Tasks You Will Perform

• Create a content strategy on a variety of platforms including websites, blogs and social media to expand a company's communications in a way that achieves certain goals like traffic or product adoption.
• Develop communications requests/campaigns and delivery with responsible and with the deadline.
• Use communication tools and medium (in-app, SMS, social media, blog, etc.) for publishing communications/campaigns.
• Work with the graphic design and production team to ensure effective communication.
• Also, work with the driver community team and other departments (Creative, Operations, Marketing) to ensure tasks are on points to our needs for minimizing risk of misunderstanding.
• Support local strategic projects and communication needs for different projects (ad-hoc or otherwise)
• Craft clear and well-written messages quickly which are delivered clear and impactful.
• Analyze campaign and content performance on feed and be able to identify solutions on how to improve upon.

What Essential Skills You Will Need

• At least 3+ years of experience as a content writer, with an educational background in Marketing, Creative, Journalism, Communication, or a related field.
• Excellent written and verbal communication skills (both Thai and English)
• Critical thinking and own opinions to help business move forward in a fast-paced environment.
• Enjoy working as part of a team.
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Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.