Associate, Investor Services

5 Minutes ago • All levels

Customer Service

Job Description

The Investor Services team at SS&C administers investor activity for fund clients, ensuring timely and accurate processing of investor transactions and effective communication. This role involves being the primary contact for fund investors and managers, providing excellent client service, and collaborating with the team. Responsibilities include monitoring bank accounts, processing investor subscriptions and redemptions, communicating with investors, preparing transaction reports, validating statements, and preparing wire transfer instructions.

Good To Have:

Experience in financial services
Team player mentality with a positive attitude
Strong attention to detail
Excellent verbal and written communication skills
Ability to manage your time and stay organized

Must Have:

Monitor bank accounts & reconcile account activity to subscription agreements
Process investor subscription and redemption activity in accordance with the fund’s offering documents
Communicate with investors through email management and phone / MS Teams
Prepare investor transaction reports for delivery to fund accountants and fund management
Follow up with fund management on pending transactions
Prepare and validate investor statements to fund accounting information
Prepare wire transfer instructions in accordance with investor instructions or fund management instructions
Bachelor’s degree in Finance, Business Administration or similar field
Good knowledge of Microsoft Office product suite, including Excel

Perks:

Hybrid Work Model
Business Casual Dress Code, including jeans
401k Matching Program
Professional Development Reimbursement
Flexible Personal/Vacation Time Off
Sick Leave
Paid Holidays
Medical
Dental
Vision
Employee Assistance Program
Parental Leave
Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
Hands-On, Team-Customized Training, including SS&C University
Discounts on fitness clubs, travel and more!

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Associate, Investor Services

Location: Windsor, CT | Hybrid

Get To Know The Team:

The Investor Services team administers investor activity for fund clients; this includes ensuring timely and accurate processing of investor transactions and effective communication of the transactions to the fund client. You would be the first point of contact for fund investors and managers in order to provide excellent client service individually, while collaborating with the Investor Services team as a whole.

Why You Will Love It Here!

Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
Your Future: 401k Matching Program, Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

Monitor bank accounts & reconcile account activity to subscription agreements
Process investor subscription and redemption activity in accordance with the fund’s offering documents
Communicate with investors through email management and phone / MS Teams
Prepare investor transaction reports for delivery to fund accountants and fund management
Follow up with fund management on pending transactions
Prepare and validate investor statements to fund accounting information
Prepare wire transfer instructions in accordance with investor instructions or fund management instructions

What You Will Bring: