Associate - Multi Vendor Premier Support

SoftwareOne and Crayon have merged to form a global, AI-powered software and cloud solutions provider. This role, Multi-Vendor Premier Support Associate, involves solving technical challenges and delivering exceptional customer experiences. Key responsibilities include acting as a single point of contact for on-premises support, managing incidents, collaborating with customers and vendors, and escalating complex issues. The position offers opportunities to deepen expertise in Microsoft technologies within an inclusive, innovation-driven global team.

Must Have

• Act as the single point of contact for customers on on-premises support issues.
• Manage incidents and service requests in line with SLAs and customer expectations.
• Collaborate with customers and vendors to gather necessary information for resolution.
• Escalate complex issues to senior consultants when required and raise tickets with Microsoft under Premier Support (with approval).
• Drive clear communication during critical events and contribute to process improvement initiatives.
• Proactive mindset with a passion for continuous learning and knowledge sharing.
• Strong problem-solving skills and ability to work in a customer-facing support environment.
• Knowledge of Wintel administration and user account management (Active Directory/Azure AD).
• Basic understanding of networking concepts (DNS, DHCP).
• Familiarity with M365 and Azure.
• Excellent communication skills in English (C1 level) and ability to work in a multicultural team.

Perks & Benefits

• Inclusive, innovation-driven global team culture
• Opportunity to deepen your expertise across Microsoft technologies
• Work on diverse projects
• Comprehensive benefits tailored per region

Why SoftwareOne?

!HeaderJobAd_Why SoftwareOne Crayon

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here.

Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Multi-Vendor Premier Support Associate

• Do you enjoy solving technical challenges and delivering exceptional customer experiences?
• Are you passionate about learning and growing your expertise across Microsoft technologies?
• Do you thrive in a collaborative, global environment?

Key Responsibilities:

• Act as the single point of contact for customers on on-premises support issues.
• Manage incidents and service requests in line with SLAs and customer expectations.
• Collaborate with customers and vendors to gather necessary information for resolution.
• Escalate complex issues to senior consultants when required and raise tickets with Microsoft under Premier Support (with approval).
• Drive clear communication during critical events and contribute to process improvement initiatives.

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What's in it for you?

• Inclusive, innovation-driven global team culture
• Opportunity to deepen your expertise across Microsoft technologies
• Work on diverse projects
• ...and much more! (comprehensive benefits tailored per region).

What we need to see from you

• A proactive mindset with a passion for continuous learning and knowledge sharing.
• Strong problem-solving skills and ability to work in a customer-facing support environment.
• Knowledge of Wintel administration and user account management (Active Directory/Azure AD).
• Basic understanding of networking concepts (DNS, DHCP) and familiarity with M365 and Azure.
• Excellent communication skills in English (C1 level) and ability to work in a multicultural team.

Job Function

Software & Cloud