Benefit Specialist

The Benefits Specialist supports the design, administration, and delivery of employee benefit programs across the United States, Canada, and Mexico. This role plays a key part in ensuring a consistent, compliant, and employee-focused benefits experience, partnering closely with regional HR teams, payroll, finance, and external vendors. The specialist provides day-to-day operational support, drives process efficiency, and helps align benefit programs to the organization’s global Total Rewards strategy.

YOUR ROLE AND RESPONSIBILITIES

Program Administration & Operations

• Administer all benefit programs across the U.S., Canada, and Mexico, including medical, dental, vision, life, disability, retirement/savings plans, and wellness initiatives.
• Process enrollments, terminations, and changes accurately across multiple systems and vendors.
• Partner with local HR and payroll teams to ensure accurate benefit deductions and timely data file transmissions, including arrears processing.
• Maintain and audit employee benefit records to ensure accuracy and compliance.
• Manage monthly vendor invoices and billing reconciliations across all regions.

Compliance & Regulatory

• Ensure compliance with regional and local regulations, including ERISA, ACA, COBRA, HIPAA, IRS, and DOL (U.S.); CRA, provincial health, and employment standards).
• Stay informed on evolving benefit legislation and recommend necessary plan or policy updates.

Vendor Management

• Act as the primary contact for regional benefit vendors, brokers, and consultants.
• Partner with vendors to resolve escalated employee issues, ensuring timely and positive resolution.
• Support renewal processes, plan changes, and RFPs to ensure competitive and cost-effective offerings.
• Participate in quarterly vendor reviews to assess service quality and identify process improvements.

Employee Experience & Communication

• Deliver clear, culturally relevant communication materials and resources in English and Spanish/French (as applicable).
• Provide guidance to employees on benefit options, eligibility, and claim resolution.
• Support global wellness, mental health, and financial wellbeing initiatives.
• Assist with open enrollment and new hire orientation across regions.

HOW TO SUCCEED / YOUR PROFILE

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 3–5 years of experience in benefits administration or Total Rewards, with exposure to multi-country programs (U.S., Canada, and/or Mexico strongly preferred).
• Experience with HRIS and benefits platforms (Workday, ADP, PeopleSoft, bswift, etc.).
• Experience coordinating 401(k) and retirement plan activities, including vendor management, employee education, and regulatory compliance.

Skills & Competencies

• Strong understanding of regional benefit laws and practices across the United States. Canadian experience is a plus.
• High attention to detail and data accuracy.
• Excellent communication skills; ability to translate complex information clearly to diverse audiences.
• Analytical mindset with strong Excel and reporting skills.
• Proven ability to manage competing priorities and deadlines in a fast-paced environment.

WHAT’S IN IT FOR YOU

You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.

We also offer:

• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.