Business Account Manager
35 Minutes ago • All levels
Account Management
Job Description
SOFTSWISS is expanding its team and seeking an experienced Business Account Manager for FinteqHub's payment gateway. This role involves managing and growing client relationships, providing seamless post-integration support, and leveraging data-driven insights to optimize strategies. The manager will ensure client success and business expansion by offering strategic guidance and identifying growth opportunities within the fintech and payment processing industry.
Good To Have:
- Additional language proficiency is a plus.
Must Have:
- Serve as the primary point of contact for assigned clients.
- Assist clients in the after integration period.
- Analyze payment data and transaction trends to optimize strategies.
- Conduct regular performance reviews, offering insights and recommendations.
- Identify opportunities for client growth and expansion into new markets.
- Collaborate with internal teams to resolve client concerns and enhance service.
- Stay updated on industry trends and regulatory changes.
- Bachelor's degree in Business Administration, Finance, or related field.
- Proven experience in account management in fintech or payment processing.
- Exceptional communication and interpersonal skills.
- Strong analytical skills to interpret complex data.
- Experience with payment gateway systems and processing workflows.
- Proficiency in English (C1-C2 level).
- Strong organizational skills and attention to detail.
- Ability to manage multiple clients and tasks simultaneously.
Perks:
- Full-time work opportunities
- Private insurance
- An additional Day Off (1) per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with native speakers
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
Overview:
SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:
Finteqhub
А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform
Purpose of the role:
You will be responsible for managing and growing client relationships for FinteqHub’s payment gateway, ensuring seamless post-integration support, data-driven insights, and strategic guidance that drive client success and business expansion.
Key responsibilities:
- Serve as the primary point of contact for assigned clients, ensuring their needs are met and issues are resolved promptly and effectively.
- Assist clients in the after integration period Analyze payment data and transaction trends to optimize strategies and enhance client revenue streams.
- Conduct regular performance reviews with clients, offering insights and recommendations for improvement and expansion. Identify opportunities for client growth and expansion into new markets, leveraging FinteqHub's diverse payment offerings.
- Collaborate with internal teams to address client concerns, resolve technical issues, and enhance service offerings.
- Stay updated on industry trends and regulatory changes to provide informed guidance and support to clients.
Required Experience:
- Bachelor's degree in Business Administration, Finance, or related field.
- Proven experience in account management in the fintech or payment processing industry.
- Exceptional communication and interpersonal skills, with the ability to build strong client relationships.
- Strong analytical skills, with the ability to interpret complex data and identify actionable insights.
- Experience with payment gateway systems and understanding of payment processing workflows.
- Proficiency in English (C1-C2 level) is required.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Strong organizational skills and attention to detail, with the ability to manage multiple clients and tasks simultaneously.
- Knowledge of international payment regulations and compliance standards is advantageous.
- Proactive attitude with a passion for delivering exceptional client service and driving business growth.
Nice to have:
- Additional language proficiency is a plus.
Our Benefits:
- Full-time work opportunities
- Private insurance
- An additional Day Off (1) per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with native speakers
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
Learn more about our hiring process here (link)_ – what to expect, how to prepare, and what makes SOFTSWISS different.
Department
FinteqHub
Role
Business Account Manager - FinteqHub
Locations
Warszawa, Poland
Remote status
Fully Remote
Employment type
Full-time
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