Client Front Office Technician (M/F)

Build a future of trust together

Thales is a global high-tech leader specializing in three sectors: Defense & Security, Aerospace & Space, and Cyber & Digital. It develops products and solutions that contribute to a safer, more environmentally friendly, and more inclusive world. The Group invests nearly 4 billion euros per year in Research & Development, particularly in key innovation areas such as AI, cybersecurity, quantum, cloud technologies, and 6G. Thales has nearly 81,000 employees in 68 countries.

Our commitments, your benefits

• Success driven by our technological excellence, your experience, and our shared ambition
• An attractive compensation package
• Continuous skills development: training courses, internal academies, and communities
• An inclusive, benevolent environment that respects employee balance
• A recognized societal and environmental commitment

Your daily life

On a cutting-edge Bordeaux Campus, between ocean and vineyards, we design and develop systems, equipment, and services to ensure the success of our clients' airborne missions.

Within the Technical Publications Department, you will join the TechPubs Customer Services team, a true interface between Thales Avionics and its clients for technical documentation. Their role is to ensure the reliable, secure, and compliant distribution of technical documents throughout the life cycle of our products and systems, while protecting Thales' intellectual property.

As a Client Front Office Technician (M/F), your main missions are:

• Ensure the distribution of all technical documents to our clients (operators, maintenance organizations, and aircraft manufacturers), respecting contractual commitments and the protection of our know-how.
• Manage the creation of client accounts on our digital platforms (Customer Online, myTechPubs) and manage documentary access rights in accordance with negotiated licenses.
• Be the privileged contact for clients for any questions related to our documentation, support their requests for access to new documents, and provide daily support.
• Collaborate closely with the documentation business teams for the processing of technical subjects and with commercial managers for any scope evolution or license management.
• Identify and propose areas for improvement in document distribution processes and tools to optimize the user experience.
• Facilitate client support during the deployment of new digital services and ensure feedback is collected to contribute to client satisfaction.

Your profile

Do you want to support our clients in the era of digital support, leverage your sense of service, and directly contribute to client satisfaction?

Holding a BTS, DUT or equivalent, have you demonstrated your expertise in a Support or Services function where client relationship is central?

You possess the following skills:

• Good knowledge of avionics products, systems and technical documentation, whether for commercial aviation, business jets or helicopters
• Ease of communication with internal and external stakeholders in the world of aeronautical support, maintenance and operations, and know the expectations and challenges of this sector
• Fluent English (written and oral, C1 level required).
• Proficiency in IT tools and MS Office Suite, knowledge of Salesforce CRM and documentation portals (Customer Online, myTechPubs) is a plus.

Organization, rigor, autonomy, team spirit and excellent interpersonal skills are all assets that you are recognized for?

If the answer to all these questions is yes, this position is for you!

Thales, a Handi-Engaged company, recognizes all talents. Diversity is our best asset. Apply and join us!