Concierge Supervisor

La Cigale Hotel Managed by Accor is seeking a Concierge Supervisor to lead and support its concierge team in Doha, Qatar. This role involves ensuring a luxury guest experience, handling requests and complaints, training staff, and coordinating with other departments. The ideal candidate will have previous concierge or front-of-house experience, strong communication, leadership, and problem-solving skills, and a passion for hospitality. The position is full-time and offers career development opportunities within Accor.

Must Have

• Supervise and support the concierge team in daily operations
• Ensure consistent delivery of a luxury guest experience
• Handle guest requests, complaints, and special arrangements
• Previous concierge or front-of-house experience
• Excellent knowledge of local attractions, dining, and services
• Strong communication and interpersonal skills
• High emotional intelligence and attention to detail
• Ability to stay calm and composed under pressure
• Passion for hospitality and guest service

Good to Have

• Supervisory experience
• Leadership and coaching capability
• Strong organisational and problem-solving skills

Perks & Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities

Company Description

La Cigale Hotel Managed by Accor is a prestigious five-star luxury hotel situated in the dynamic center of Doha, Qatar. Recognized as a prominent landmark for both business and leisure travelers, the hotel offers 225 elegantly appointed rooms and suites, nine exceptional dining and entertainment outlets—including two nightlife venues and outdoor seating areas—two modern ballrooms, a 490 sqm gymnasium, a 20-meter indoor swimming pool, and a full-service deluxe spa. Designed as an urban sanctuary, La Cigale blends contemporary sophistication with world-class hospitality. Conveniently located in central Doha, the hotel is just a 2-minute walk from Al Sadd Metro Station and a 30-minute drive from Hamad International Airport, offering seamless access to the city’s commercial and cultural hubs. As part of Accor, a global leader in hospitality, La Cigale Hotel is committed to delivering outstanding guest experiences while fostering an inclusive and growth-driven environment for its team.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Supervise and support the concierge team in daily operations
• Ensure consistent delivery of a luxury guest experience
• Handle guest requests, complaints, and special arrangements with professionalism and discretion
• Train, coach, and provide feedback to team members
• Coordinate with other hotel departments to meet guest needs
• Maintain up-to-date local knowledge and partnerships
• Ensure adherence to brand standards and service procedures
• Support scheduling, reporting, and operational tasks

Qualifications

• Previous concierge or front-of-house experience, preferably in a luxury hotel
• Supervisory experience is an advantage
• Excellent knowledge of local attractions, dining, and services
• Strong communication and interpersonal skills
• High emotional intelligence and attention to detail
• Ability to stay calm and composed under pressure
• Leadership and coaching capability
• Passion for hospitality and guest service
• Strong organisational and problem-solving skills

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.