Who Are We?
At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world. In addition to game products such as Genshin Impact, Honkai Impact 3rd, Tears of Themis, and Honkai: Star Rail, HoYoverse also launched the dynamic desktop software N0va Desktop, the community product HoYoLAB, and created a variety of products such as animations, comics, music, novels, and merchandise around our original creative concept.
Adhering to our mission of Tech Otakus Save the World, we have always been committed to technology research and development, exploring cutting-edge technologies, and have accumulated leading technical capabilities in cartoon rendering, artificial intelligence, cloud gaming technology, and other fields.
HoYoverse is actively engaged in globalization, with offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.
When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.
Internship Overview:
The role of this CRM Intern is to support and facilitate the smooth operation of the CRM team’s efforts to deploy and analyse CRM campaigns, along with providing new ideas for CRM approaches to our global players. You’ll work for international markets, including North America, Japan and Southeast Asia with content in over 13 languages. You will learn the basics of CRM and how to form dynamic content strategies for players of various profiles. You will work side-by-side with multiple stakeholders and understand the full flow of CRM campaign execution.
What You Will Do:
- Assist with managing CRM campaigns across various channels, including email, SMS, WhatsApp, Facebook Messenger, etc. You will also be responsible for specific campaign requirements from different stakeholders, including Customer Service, Game Operations, etc.
- Support the CRM managers in campaign testing, monitoring and reporting; work with data team when case applies.
- Support the CRM team on additional ad-hoc duties as required, such as globalization support.
What We Are Looking For:
- Fresh graduates OR current students pursuing further studies in communications, digital marketing, or computer science.
- Proficiency in the use of Microsoft Excel and comfortable with computer languages such as HTML/VBA/Python, etc.
- Strong command of both the English and Chinese languages (written and spoken) to liaise with teams.
- Familiar with HoYoverse gaming products and knows how to think as players in different situations.
- Detail-oriented, fast learner, basic HTML knowledge will be preferred.
We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.
