Job Summary
Job Description
The CSR Lead at SBM Management oversees activities within an assigned program, which may include custodial, clean room, recycle, moves, and maintenance. Responsibilities include performing duties of employees, assisting with training, coordinating work, conducting inspections, tracking inventory, and reporting issues. The role requires adherence to safety practices and leading by example.
Must have:
- Oversee activities in assigned programs (custodial, clean room, recycle, moves, maintenance).
- Perform duties of program employees.
- Assist with employee training (tasks, safety, policies, procedures).
- Coordinate and monitor work activities.
- Conduct quality, service, and safety inspections.
- Track equipment and supplies inventory, maintenance, and repair.
- Issue equipment and supplies.
- Monitor proper use of PPE, supplies, and equipment.
- Report employee and customer issues to supervisor.
- Correct and report at-risk behavior, accidents, and incidents.
- Provide recommendations for corrective actions.
- Maintain records (training, inspections, data collection).
- 1-3 months related experience or training; High school diploma/GED.
- Ability to read simple instructions and short messages.
- Basic arithmetic skills.
- Ability to follow written, verbal, or diagram instructions.
- Valid driver’s license and personal vehicle (driving required, mileage reimbursed).
- Basic computer proficiency.
- Good written/verbal skills, customer service, time management, and training abilities.
Good to have:
- Bi-Lingual in Spanish
- Use of forklifts and pallet jacks
Perks:
- Mileage is reimbursed
3 skills required
Job Details
Description
The CSR Lead has responsibilities for overseeing activities within the assigned program. This includes the company employees and other temporary employees engaged in the program. Program could be custodial, clean room, recycle, moves, and maintenance. Adhere to, implement, and demonstrate safe work practices and procedures. Lead by example.
Responsibilities
- Performs duties of employees within the program assigned.
- Assist with training employees in tasks, safety, policies, and procedures.
- Coordinate and monitors work activities.
- Written reports, such as pass down, weekly, or monthly.
- Perform quality, service, and safety inspections.
- Tracks equipment inventory, maintenance and repair.
- Tracks supplies inventory and maintained.
- Issue equipment and supplies.
- Monitors employees for proper use of personal protective equipment, supplies, and equipment.
- Reports employee personnel and customer issues to supervisor.
- Corrects at risk behavior immediately, then reports to the supervisor immediately.
- Reports accidents and incidents to the supervisor immediately.
- Provide recommendations for corrective action on areas that need improvement.
- Maintain records, i.e. training, inspections, data collection.
Qualifications
- One to three months’ related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience.
- Ability to read and understand simple instructions and short messages.
- Bi-Lingual in Spanish a plus.
- Know how to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
- Ability to apply common sense knowledge to carry out instructions furnished in written, verbal, or diagram form.
- Need a valid driver’s license and personal vehicle registered in applicant name. Job will require to be driving (Mileage is reimbursed). Must be able to use a computer and utilize basic functions.
- Good written and verbal skills, excellent customer service, time management skills, and training abilities.
- Use of forklifts and pallet jacks a plus.
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