Customer Care Agent (English and Spanish)

The Customer Care Agent (CCA) is responsible for addressing customer complaints globally. This involves responding to emails and phone calls, meticulously logging each case in a dedicated tool, and ensuring continuous follow-up until each issue is fully resolved.

Must Have

• Answer customer complaints from all around the globe
• Answer e-mails and phone calls of customers
• Store each case in a dedicated tool
• Keep track of each case until it is solved

JOB DETAILS

ABOUT YOU

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.