Customer Experience Agent - Danish, Finnish, Swedish or Norwegian Speaking

4 Months ago • All levels • Customer Service

Job Summary

Job Description

ComeOn Group seeks a Customer Experience Agent fluent in Danish, Finnish, Swedish, or Norwegian. Responsibilities include resolving customer queries via calls, chat, and email; taking ownership of complex cases; collaborating with other teams; processing withdrawals and KYC; conducting security checks; achieving KPIs; and providing feedback to improve systems and processes. The role requires strong communication, analytical, and problem-solving skills, and the ability to adapt to shift work. Customer service experience is a plus. This is a hybrid role based in St. Julian's, Malta.
Must have:
  • Fluent in Danish, Finnish, Swedish, or Norwegian
  • Excellent communication skills
  • Analytical & problem-solving skills
  • Ability to handle shift work
  • Resolve customer queries efficiently
Good to have:
  • Customer service experience
  • Interest in sports and casino
Perks:
  • Competitive remuneration & bonus scheme
  • Team & company events
  • Work-from-home bonus
  • Hybrid work arrangement
  • Remote work flexibility
  • Wellbeing allowance
  • International health insurance
  • Office breakfast & lunch

Job Details

Description

ComeOn Group in short

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Managing a multi-brand portfolio on its proprietary platform, offering a secure, innovative, and entertainment-driven player experience in both casino and sports. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.

Location: St. Julian’s, Malta (Hybrid)

Here at ComeOn Group, we don’t settle for ‘OK’. We strive to offer the best possible customer experience to our entire base of loyal customers. That means having best in class customer experience to be able to solve queries, enhance and exceed all expectations our players have. This isn’t your typical CX role, you will be taking things to the next level!

We are looking for passionate, people-centric individuals with great communication skills, to join our friendly, fun and creative team. Sounds like you? Read on...

You will become an expert on our sportsbook and casino brands and service possible. Directing your positive energy to all calls, chats and emails, assisting our customers with any queries they might have, daily. No day is the same in this role and that's what makes this role exciting.

Don’t you hate it when it’s tough to get a straight answer? So do we! And that's the reason why you as our Customer Experience Hero, will be a one stop shop for all service, account and payments related needs of our players.

Sharing your ideas to keep improving our system, and making sure we stay on top of the game is important to us, so providing valuable feedback to Team Leaders and Country Managers and keeping the Knowledge base fresh is a significant part of your role.

Responsibilities:

  • Resolve customer queries via calls, live chat and email
  • Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
  • Communicate directly with other teams and providers to solve customer problems in the most efficient way
  • Approve customer withdrawals upon request from the player
  • Process KYC and documentation, conduct any enhanced due diligence required
  • Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
  • Contribute to team effort by achieving personal KPIs to support departmental SLAs
  • Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management
  • Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these


About You:

  • Fluent knowledge of either of the following languages: Danish, Finnish, Swedish or Norwegian- both written and spoken
  • A keen interest in sports and casino
  • Analytical and problem-solving skills
  • Able to adapt to shift work (including Night-Shift)
  • Customer service experience is considered a plus
  • Able to multitask

Development & Growth:

At ComeOn Group, we are committed to your continuous growth. With the ComeOn Academy Programme, you will have the opportunity to expand your knowledge in key areas such as escalations, fraud, compliance, commercial, and product. This programme is designed to foster your career development, providing you with the tools and insights needed to grow into a more versatile, well-rounded professional. We prioritise investing in your potential, helping you thrive in your current role while opening doors to more opportunities within ComeOn Group.

So what can you expect from ComeOn as a place of work?

  • A competitive remuneration package including a company bonus scheme! 💰
  • Fantastic quarterly team events and weekly company events 😎
  • A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
  • On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌎
  • Wellbeing allowance
  • A comprehensive, International Private Health Insurance
  • Breakfast at the office on Tuesdays
  • Lunch at the office on Mondays and Wednesdays

At ComeOn, we've embraced a Hybrid Work model, giving our employees the flexibility to work some days at home. Our offices are thoughtfully designed to support this model, featuring practical workspaces for focused efforts and collaborative zones for dynamic creative exchanges. We believe in the power of collaboration to drive innovation and success. While our offices are known for their vibrant atmosphere, rest assured that our primary focus is on achieving results together. We prioritize efficiency and maintain a balance between hard work and camaraderie. When you visit our offices, expect a warm welcome and professional support. Choose ComeOn for your next career move, and experience a workplace that values productivity, teamwork, and the spirit of collaboration.

At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.

Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!

LinkedIn

Instagram

Facebook

Glassdoor

Similar Jobs

Apple - AIML - Sr Engineering Program Manager, Foundation Models

Apple

New York, New York, United States (On-Site)
2 Weeks ago
Starkflow - Principal Full Stack Developer

Starkflow

Karnataka, India (Hybrid)
4 Months ago
kinesthetic games - Senior Designer / Level Designer

kinesthetic games

Guildford, England, United Kingdom (On-Site)
2 Months ago
PwC - External Audit Trainee

PwC

Iloilo City, Western Visayas, Philippines (On-Site)
10 Months ago
Autodesk - Territory Account Sales Executive

Autodesk

Illinois, United States (Remote)
2 Months ago
Egnyte - Sr. Customer Success Manager

Egnyte

Reading, England, United Kingdom (Hybrid)
1 Week ago
Betson Group - Danish speaking - Customer Service (inc relocation to Malta)

Betson Group

St. Julian's, Malta (Hybrid)
2 Months ago
Varonis  - Manager of Customer Success

Varonis

United States (On-Site)
3 Months ago
Stord - Customer Experience Manager I

Stord

Hebron, Kentucky, United States (On-Site)
2 Weeks ago
Vertx Inc. - Connector Support Specialist III

Vertx Inc.

Pennsylvania, United States (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tesla - Service Advisor

Tesla

Baden-Württemberg, Germany (On-Site)
5 Months ago
Scout - Senior Specialist, Product Management Energy Systems

Scout

Novi, Michigan, United States (On-Site)
3 Weeks ago
Interactive Brokers - Senior Platform Engineer

Interactive Brokers

Chicago, Illinois, United States (Hybrid)
1 Month ago
zoox - Senior Manager, Supply Chain Operations

zoox

Foster City, California, United States (Hybrid)
1 Year ago
NXP - Wets/Cleans Equipment Maintenance Technician Nights

NXP

Austin, Texas, United States (On-Site)
1 Year ago
Thatgamecompany - Content Producer (Mid/Senior)

Thatgamecompany

United States (Remote)
4 Months ago
Capgemini - Business Consultant (Smart Assets)

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Tesla - Sales Advisor

Tesla

Ingolstadt, Bavaria, Germany (On-Site)
5 Months ago
Lorikeet - Head of Forward Deployed Engineering

Lorikeet

United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in St. Julian's, Malta

Betson Group - CRM Sportsbook Specialist

Betson Group

Malta (On-Site)
2 Weeks ago
Evolution  - Talent Acquisition Specialist - Dutch Speaking

Evolution

Birkirkara, Malta (On-Site)
1 Year ago
FalconX - Head of Risk

FalconX

Malta (On-Site)
1 Week ago
Evolution  - Office Technician

Evolution

Birkirkara, Malta (On-Site)
2 Weeks ago
Lilt - Translators FROM GERMAN into Maltese needed

Lilt

Valletta, Malta (Remote)
2 Months ago
Nolimcity - Technical Support Coordinator

Nolimcity

Malta (On-Site)
2 Weeks ago
Evolution  - Dutch-speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
4 Months ago
AvatarUX - Head of PR, Marketing & Communications

AvatarUX

Malta (On-Site)
2 Months ago
PwC - Lawyer

PwC

Qormi, Malta (On-Site)
10 Months ago
Casumo - Legal Counsel

Casumo

Swieqi, Malta (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Tennr - Associate Customer Success Manager

Tennr

New York, New York, United States (On-Site)
1 Month ago
Diligent Corporation - Customer Success Manager II

Diligent Corporation

Sydney, New South Wales, Australia (Hybrid)
1 Week ago
USE Insider - Technical Support Specialist (TR Based US Support )

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)
1 Week ago
Ion - Technical Support Analyst, Toronto - 4363

Ion

Toronto, Ontario, Canada (On-Site)
9 Months ago
Nine - Customer Service Representative

Nine

McMahons Point, New South Wales, Australia (On-Site)
2 Weeks ago
USE Insider - Technical Support Specialist - Indonesia

USE Insider

Jakarta, Indonesia (On-Site)
1 Week ago
TransPerfect - Player Support Agent - Japanese

TransPerfect

Dublin, County Dublin, Ireland (On-Site)
1 Year ago
Zones - Technical Support Manager

Zones

Noida, Uttar Pradesh, India (On-Site)
6 Months ago
Vendavo - Enterprise Customer Success Manager

Vendavo

Denver, Colorado, United States (Remote)
1 Month ago
Enverus - Customer Success Manager

Enverus

Denver, Colorado, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Ontario, Canada (On-Site)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

View All Jobs

Get notified when new jobs are added by ComeOn Group

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug