Customer Experience Engineer 4

As a Customer Experience Engineer 4, you will serve as a technical partner to customers, translating business needs into robust backend and automation solutions. This role involves writing efficient, testable code in GoLang and Python, developing and maintaining unit/integration tests, and collaborating with cross-functional teams. You will debug software defects, optimize backend services for performance and scalability, and automate infrastructure using IaC tools like Terraform or Ansible. The position requires hands-on experience with VMware technologies, Kubernetes, and Linux environments, with an emphasis on exploring AI tools to improve productivity and resolution times.

Must Have

• Act as a technical partner to customers for backend and automation solutions.
• Write efficient, reusable, and testable code in GoLang and Python.
• Develop and maintain unit and integration tests.
• Automate infrastructure provisioning using Terraform or Ansible.
• Work with VMware technologies including NSX, vSphere, Distributed Firewall.
• Experience with Kubernetes, Enterprise Networking, and Linux environments.
• 8+ years of related work experience.
• Bachelor’s degree in Computer Science or related field.

Good to Have

• Familiarity with AI/ML frameworks (TensorFlow, PyTorch, OpenAI APIs).
• Experience implementing AI-driven automation or predictive analytics.
• Exposure to CI/CD pipelines and DevOps practices.
• Experience working in customer-facing roles or consulting engagements.

Perks & Benefits

• Medical, dental and vision plans
• 401(K) participation including company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company paid holidays
• Paid sick leave
• Vacation time
• Paid Family Leave and other leaves of absence
• Discretionary annual bonus
• Equity

Responsibilities:

• Act as a technical partner to customers, helping translate business needs into backend and automation solutions
• Write efficient, reusable, and testable code in GoLang and Python
• Develop and maintain unit and integration tests to ensure code reliability
• Collaborate with cross-functional teams including product managers, tech leads, and support engineers to deliver robust features
• Debug and resolve software defects across development and production environments
• Optimize backend services for performance, scalability, and reliability
• Automate infrastructure provisioning and deployment using IaC tools such as Terraform or Ansible
• Work with VMware technologies including NSX, vSphere, Distributed Firewall, and vCenter
• Hands-on experience with Kubernetes, Enterprise Networking, and Linux-based environments
• Explore and implement AI tools and frameworks to support use cases that will help with improving productivity and resolution times for complex technical issues
• Participate in code reviews, mentor junior engineers, and contribute to engineering best practices guides
• Document system architecture, APIs, and operational procedures

Required Qualifications

• Proficiency in GoLang and Python programming
• Experience building automation using Infrastructure as Code (IaC) tools: Terraform, Ansible Familiarity with relational databases (e.g., PostgreSQL) and ORM frameworks
• Proficiency with front-end technologies (HTML5, CSS, JavaScript, Angular)
• Experience with version control systems (e.g., Git)
• Hands-on experience with VMware technologies: NSX, vSphere, Distributed Firewall
• Exposure to Kubernetes, Enterprise Networking, and Linux-based environments
• Experience in enterprise-scale environments or distributed systems
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Bachelor’s degree in Computer Science, Engineering, or a related field
• 8+ years of related work experience

Preferred Skills

• Familiarity with AI/ML frameworks (e.g., TensorFlow, PyTorch, OpenAI APIs)
• Experience implementing AI-driven automation or predictive analytics in enterprise environments
• Exposure to CI/CD pipelines and DevOps practices
• Experience working in customer-facing roles or consulting engagements

Compensation and Benefits

The annual base salary range for this position is $120,000 - $192,000

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.