Customer Learning Manager, Risk Intelligence

*Hybrid* The London Stock Exchange Group (LSEG) supports the world’s largest, most sophisticated, and systemically important organisations in the financial industry with innovative solutions, underpinned by our industry-leading data, technology, and global partnerships.

The Customer Learning Manager serves as the risk intelligence expert at LSEG. On any given day you will be collaborating with Subject Matter Experts to design and update customer facing training content suitable for live classes, videos and/or documents. You will become the face of our company for learning, often leading intermediate to advanced level classes and covering market topics.

Responsibilities
• Own and enhance a customer learning path
• Build or enhance all customer learning path classroom materials & video scripts
• Develop on demand learning videos
• Ensure translated content is aligned to latest versions of learning path courses and support subtitling of videos if required.
• Deliver intermediate to advanced level classes
• Coach/Support Associates delivering beginner level classes or CSMs covering non-English classes
• Deliver and/or Partner with internal experts on market topic webinars and manage all aspects from preparation to post session follow up activity.
• Review attendance stats, view rates & customer feedback. Adjusting your offering accordingly.
• Support key programs & initiatives (e.g 90-day customer onboarding, customer certifications).

Qualifications and Skills
• Fluency in English with clear pronunciation
• 3+ years markets experience preferred
• 3+ years experience training on LSEG solutions and risk intelligence (e.g. World-Check) expertise
• Undergrad preferred or related, and ACAMS designation welcomed.
• Strong presentation skills and knowledge of outcome-based learning
• Demonstrates leadership qualities
• Enjoys coaching and elevating performance
• Proactive, resourceful, attention to detail
• Strong excel skills preferred as well on-line presentation software’s (i.e., WebEx, Teams)

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.