Customer Service Assistant

Elevare Branding, a creative and strategy-driven agency, is seeking a detail-oriented Customer Service Assistant. This full-time role involves supporting client communication, managing inquiries, maintaining records, and collaborating with internal teams to ensure a smooth customer journey and uphold professional service standards. The ideal candidate will be a proactive problem-solver with strong communication and organizational skills, contributing to a positive and efficient workflow.

Must Have

• Provide prompt, clear, and professional support to clients and partners
• Assist in coordinating customer inquiries, requests, and follow-ups
• Maintain organized documentation and update client information as needed
• Support internal teams by gathering relevant details and assisting in task execution
• Ensure all communication reflects the company’s service standards and brand values
• Monitor customer issues and collaborate with team members to ensure swift resolution
• Contribute to a positive and efficient workflow within the service department

Perks & Benefits

• Competitive salary of $46,000 – $49,000 per year
• Opportunities for professional development and long-term growth
• Supportive and collaborative work environment
• Skill-building opportunities in customer relations and brand-focused communication
• Stable, full-time role designed for individuals looking to advance within the company

Company Description

Elevare Branding is a creative and strategy-driven agency dedicated to helping businesses stand out with clarity, innovation, and purpose. We specialize in elevating brands through memorable experiences, impactful storytelling, and high-quality event execution. Our team values professionalism, creativity, and forward-thinking solutions that support long-term growth for both our clients and our people. As we expand our presence in the events space, we are looking for talented individuals who are motivated, detail-oriented, and committed to excellence.

Job Description

We are seeking a detail-oriented Customer Service Assistant to join our team. The ideal candidate will play a key role in supporting client communication, ensuring a smooth customer journey, and assisting with day-to-day service operations. You will work closely with internal teams to provide timely assistance, maintain accurate records, and uphold the professional standards of Elevare Branding.

Responsibilities

• Provide prompt, clear, and professional support to clients and partners.
• Assist in coordinating customer inquiries, requests, and follow-ups.
• Maintain organized documentation and update client information as needed.
• Support internal teams by gathering relevant details and assisting in task execution.
• Ensure all communication reflects the company’s service standards and brand values.
• Monitor customer issues and collaborate with team members to ensure swift resolution.
• Contribute to a positive and efficient workflow within the service department.

Qualifications

• Strong communication skills, both written and verbal.
• High attention to detail and organizational capability.
• Ability to multitask and manage responsibilities efficiently.
• Proactive problem-solver with a professional and customer-focused mindset.
• Comfortable working independently and as part of a team.
• Ability to adapt to a fast-paced and evolving work environment.

Additional Information

• Competitive salary of $46,000 – $49,000 per year.
• Opportunities for professional development and long-term growth.
• Supportive and collaborative work environment.
• Skill-building opportunities in customer relations and brand-focused communication.
• Stable, full-time role designed for individuals looking to advance within the company.