Customer Success Engineer(CSE) Onboarding Specialist

1 Week ago • All levels • $77,000 PA - $165,500 PA

Job Summary

Job Description

As a Customer Success Engineer (CSE), Onboarding Specialist you will be joining a global team of technical specialists. You will work with new customers, providing technical guidance, in-depth use case implementation, and demonstrating the value of GitLab product capabilities. Responsibilities include engaging with customers through calls and emails, providing technical guidance, driving measurable value, aligning with account executives, developing workshops, and continuously improving professional skills. The role requires strong communication, technical expertise, and the ability to become a trusted technical advisor. You will contribute to the company's documentation and enablement programs. This position is for a full-time, remote, and asynchronous work environment.
Must have:
  • Experience with a GitLab use case.
  • Proficiency using DevSecOps tools.
  • Technical experience in development or systems engineering.
  • Excellent communication skills.
Perks:
  • Benefits to support your health, finances, and well-being
  • All remote, asynchronous work environment
  • Flexible PTO (paid time off)
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and development budget
  • Parental leave
  • Home office support

Job Details

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

An overview of this role

As a Customer Success Engineer (CSE), Onboarding Specialist you’ll be joining a global team of technical specialists who engage with customers in a pooled model in order to drive product adoption and value realization at scale. As an Onboarding Specialist you’ll work alongside pre and post-sale team members to provide new customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities from day one. This role reports to the Senior Manager, Customer Onboarding.

What you'll do

  • Engage with newly Onboarded Customers, through Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
  • Provide technical, architectural and best practice guidance
  • Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
  • Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives
  • Focus on solution-based programs that are customized to fit an individual customer’s needs
  • Develop and collaborate on customer workshops, demos, and other enablement
  • Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners
  • Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others
  • Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey

What you'll bring

  • Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
  • Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
  • Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations
  • Technical experience in development or systems engineering
  • Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
  • Have demonstrated the ability to become a trusted technical advisor to customer and business leaders
  • Exceptional verbal, presentation, and written communication skills
  • Excellent time management and ability to work with several different teams at any given time

How GitLab will support you

Hiring process

  • Initial screening with Recruiting
  • Hiring Manager 
  • Technical Panel interview with CSE team members
  • Final interview with Director, Customer Success Engineering (CSE)

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range

$77,000 - $165,500 USD

 

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