Customer Success Lead

We’re looking for passionate professionals to join our team, make a real impact, and contribute to something truly meaningful. Let’s build the future of education together! 🚀

We are on a mission to help families raise amazing kids through Playlearning™—our unique approach that blends education with play. Our mission is to empower children with modern learning experiences, combining educational subjects with essential life skills to help them grow into confident, conscious, and resilient lifelong learners.

Beyond our award-winning app, we’ve built a multi-platform educational universe, including our “Baby Bot” and “Baby Bot’s Backyard Tales” shows, Podcasts, and Music Publishing. Our content, developed in collaboration with top education experts and Oxford Press University, ensures an engaging, high-quality learning experience in a safe, ad-free environment. This dedication to excellence has earned multiple industry awards across app, podcast, and video categories, including Best Original Learning App by Kidscreen Awards, National Parenting Product Awards by NAPPA Awards, and Best Parenting Product by Good Housekeeping, among many others!

As Customer Success Team Lead, you’ll guide a team of CS Specialists to deliver an outstanding experience to parents and caregivers worldwide.

You’ll combine people leadership, process improvement, and customer insight to make our support more efficient, empathetic, and impactful.

What you’ll do:

• Lead, mentor, and develop a team of 2+ Customer Success Specialists, fostering a positive, high-performing culture that puts families at the heart of everything we do.
• Oversee daily operations and key KPIs (CSAT, NPS, response time, resolution rate, and sentiment), ensuring smooth workflows and consistently excellent service.
• Act as the primary advocate for the customer, establishing strong feedback loops and collaborating with Product, Engineering, and Marketing to turn insights into meaningful improvements.
• Design and optimize the customer journey, identifying friction points and creating proactive, delightful experiences that build trust and loyalty.
• Lead strategic initiatives that deepen engagement and advocacy, from improving ratings and reviews to developing loyalty programs or nurturing our parent community.
• Enhance how we communicate with families, from support resources to transactional messages, ensuring every interaction is clear, caring, and aligned with the experience.
• Leverage data and insights to anticipate customer needs, guiding decisions that enhance satisfaction, retention, and long-term growth.
• Support complex or high-priority cases when needed, ensuring we always go the extra mile for our users.

What you’ll bring:

• 5+ years of experience in B2C customer success, ideally with tech products used by customers worldwide.
• 3+ years of experience leading a customer support or success team (2+ direct reports).
• Analytical and data-driven, with a proactive approach to problem-solving and team development.
• Strong background with Zendesk (Support, Explore, Help Center) and workflow automations.
• Experience with AI tools such as Netomi or similar platforms.

English is a must: We’re a multicultural team providing a service in English, so while certifications aren’t necessary, fluency is essential. As a fully remote company, clear and effective spoken and written communication—especially in asynchronous, long-form formats—is key to collaborating successfully.

Life at Lingokids

📚 Career Growth: Your growth drives our success! We invest in your development up to €2,000 per year for books and training—so you can keep learning and growing with us.

🏡 Remote-Friendly: Work from where you’re most productive—home or our offices in Madrid—anywhere within a 2-hour difference from Spain (GMT+1). The choice is yours!

📈 Stock Options: Your contribution matters! You'll receive stock options, giving you the opportunity to own part of the company and share in its success.

**🖥 Home Office Setup: Create your ideal workspace with a €400 allowance for setup and €35/month** for remote work expenses—because comfort fuels creativity!

**🍲 Meal Allowances: Get €60/month** on your Cobee card to enjoy meals at restaurants or food delivery—good food makes everything better!

**💳 Flexible Compensation: Manage your meal, transport and childcare expenses easily with Cobee**

, integrating them directly into your payroll.

**🩺 Health Insurance: Access private health coverage** at exclusive rates through Adeslas, seamlessly deducted from your payroll—quality care made simple.

💬 Language Lessons: Learning never stops! Enjoy free language classes in Spanish and English, to sharpen your skills and stay connected in a global team.

🌍 Visa Sponsorship: If you need a visa to work in the EU, we’ll handle the process and cover the costs to make your transition seamless.

🎉 Company events: Yes! We’re a fully remote team spread across different countries, but we love getting together from time to time in different corners of Spain, for team gatherings and recharging at our amazing off-sites!

Passion matters more than perfection

Didn’t check every box for this role? No worries! We’re looking for passionate, driven individuals who believe in our mission. If that sounds like you, we’d still love to hear from you!

Diversity, Equity, and Inclusion

At Lingokids, diversity isn’t just a checkbox—it’s at the heart of everything we do. Just like we teach kids to embrace differences, we celebrate them in our team, knowing that the best ideas come from unique perspectives. We’re all about creating a space where everyone feels valued, heard, and empowered to be their authentic selves. No matter your background, identity, or story, if you’re passionate about making a difference in education, we want you here.