Customer Success Specialist (Cantonese required)

Nahc.io

1-3 Years | Kuala Lumpur, Malaysia (On Site) | Full Time | 1 day ago

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Job Summary

Our client is an emerging leader in the AI platform space, providing an enterprise-grade platform that connects human decision-making with intelligent automation. This system integrates various communication channels like chat, email, web, CRM, and in-store touchpoints, enabling organizations to scale AI adoption with trust, context, and strong governance. The Customer Success Specialist will master the platform, onboard and train enterprise clients, manage customer relationships, collaborate with partners and system integrators, and coordinate with internal teams to ensure a consistent customer experience.

Must Have

Develop deep functional understanding of the platform
Configure client environments, workflows, and triggers
Train customers and partners on no-code features and integration options
Lead onboarding and training programs for enterprise clients
Translate customer requirements into workable solutions
Track customer outcomes and support continuous improvement
Work closely with System Integrators, resellers, and technology partners
Ensure partners are properly enabled through training and documentation
Represent the platform during partner discussions
Coordinate with Sales, Product, Engineering, and Operations teams
Validate deliverables and manage change requests
Support issue escalation
Bachelor’s degree in Business, IT, or equivalent practical experience
1-3 years in Customer Success, Technical Account Management, or Solutions Consulting
Ability to understand complex platforms and communicate value clearly
Strong communication skills in English and Cantonese

Good to Have

Experience working with partners or System Integrators
Familiarity with AI, automation tools, RPA, CRM systems, or regulated industries
Mandarin language skills

Job Description

Our client is an emerging leader in AI platform space, offering an enterprise-grade platform designed to connect human decision-making with intelligent automation. Their system brings together communication channels such as chat, email, web, CRM, and in-store touchpoints, enabling organisations to scale AI adoption with trust, context, and strong governance.

What you will do:

Platform Mastery & Onboarding
Develop deep functional understanding of the platform—covering knowledge hubs, orchestration models, channel integrations, and configuration tools.
Configure client environments, workflows, and triggers across channels such as Slack, WhatsApp, and email.
Train customers and partners on using no-code features and integration options to maximise platform value.
Customer Success & Relationship Management
Lead onboarding and training programs for enterprise clients across sectors such as financial services and public institutions.
Translate customer requirements into workable solutions using dynamic profiles and governed workflow components.
Track customer outcomes, follow up proactively, and support continuous improvement after go-live.
Partner & SI Collaboration
Work closely with System Integrators, resellers, and technology partners throughout pre-sales, deployment, and growth phases.
Ensure partners are properly enabled through training, documentation, and co-solutioning.
Represent the platform during partner discussions—maintaining accurate communication around capabilities, architecture, and best practices.
Cross-Team Collaboration
Coordinate with Sales, Product, Engineering, and Operations teams to ensure consistent customer experience.
Validate deliverables, manage change requests, and support issue escalation where needed.
Contribute to knowledge sharing and improvement of internal processes.

What you will need:

Bachelor’s degree in Business, IT, or equivalent practical experience.
1–3 years in Customer Success, Technical Account Management, Solutions Consulting, or a similar role.
Ability to understand complex platforms and communicate value clearly to non-technical audiences.
Experience working with partners or System Integrators is a strong advantage.
Familiarity with AI, automation tools, RPA, CRM systems, or regulated industries is preferred.
Strong communication skills in English and Cantonese is mandatory; Mandarin is a plus.

6 Skills Required For This Role

Team Management Account Management Communication Talent Acquisition Game Texts Slack

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